EBAY PLEASE FIX - Unfair and arbitrary Feedback revision request limit...

[jgrit]

Presently, I have a buyer who wants to change negative feedback. In the past, another buyer wanted to change negative feedback, but was unable to figure out the ebay revision form proceedure, apologizingly. Now that I have a buyer who wants to change feedback, I am told that I have "zero" feedback revisions available. This is so unfair and arbitrary. There should be a feedback revision available for every negative given. Many negatives are given in haste, or mistakenly or just plain wrong and subject to discussion. For these reasons alone, there should be a revision available for every negative since negatives are so harmful to sellers ability to sell.

[smileytown18]

How many revisions have you done recently?

[wastingtime101]

If you already used up your 5 revision requests (determined by FB count from the past 12 months), then link the buyer to the FB forum so they can leave a follow-up to their neg.

[mam98031]

This has been Ebay's policy for as long as I remember.  You get a certain amount which is driven by how many transactions you have.

Which is the reason that I always advise a seller to NEVER send a revision form request without the buyer knowing it is coming.  Not only does a seller have a limited number of them available, but they have a short shelf life too.  And if it times out and the buyer hasn't used it, you can't send a second request on the same transaction even if you have more forms available.

If your buyer is serious about wanting to change the FB they left for you.  Their only option now is to call Ebay and have them help.  But they have to take the time to call.

https://www.ebay.com/help/home

[luckythewinner]

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@jgrit wrote:

 there should be a revision available for every negative since negatives are so harmful to sellers ability to sell.

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It's not arbitrary. eBay intentionally limits the feedback revisions because they are concerned that sellers will try to "buy their way" out of negatives. 

[jgrit]

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@luckythewinner wrote:

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@jgrit wrote:

 there should be a revision available for every negative since negatives are so harmful to sellers ability to sell.

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It's not arbitrary. eBay intentionally limits the feedback revisions because they are concerned that sellers will try to "buy their way" out of negatives. 

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Let's see what is being weighed here. A truly ripped off buyer gets "paid" to change his negative to positive. This makes for a happy buyer (or he can report the attempt to eBay and get nothing). The seller has to pay for his wrong and must change his ways, or suffer loss of profits. Seller gets positive and buyer gets satisfaction. Both result in happy eBay experience.

VRS.

Overreaction, mistake or rash response by buyers who want to change feedback but cannot because of eBay's arbitrary limits on number of revisions. Result - unhappy buyer and seller eBay experience.

[pink.fish.rule]

Tbh I can count on one hand the # of FB revisions I've sent in over 10 years.

[mam98031]

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@pink.fish.rule wrote:
Tbh I can count on one hand the # of FB revisions I've sent in over 10 years.

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You need to consider how many transaction a seller has had in that time.  Are you close to the size of seller they are?

[jgrit]

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@mam98031 wrote:

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@pink.fish.rule wrote:
Tbh I can count on one hand the # of FB revisions I've sent in over 10 years.

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You need to consider how many transaction a seller has had in that time.  Are you close to the size of seller they are?

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Good point. And even more to the point is the kind of product sold. Is it a simple or complicated product?

[jgrit]

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@smileytown18 wrote:
How many revisions have you done recently?

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Sorry to say, but this question is irrelevant to the narrow issue being discussed.

[jgrit]

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@wastingtime101 wrote:

If you already used up your 5 revision requests (determined by FB count from the past 12 months), then link the buyer to the FB forum so they can leave a follow-up to their neg.

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Sorry to say, but this solution is part of the problem. I buy and sell; I do not run a computer clinic. I do not know what you are talking about. And, even more to the point, my buyer would not know what you are talking about. Futhermore, buyer would not understand what to do, how to do it or have the patience for either. I did ask him/her to contact customer service, but we all know that is like chewing nails.

[pink.fish.rule]

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@mam98031 wrote:

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@pink.fish.rule wrote:
Tbh I can count on one hand the # of FB revisions I've sent in over 10 years.

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You need to consider how many transaction a seller has had in that time.  Are you close to the size of seller they are?

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Doesn't matter as the # of FB Revisions allowed is a % of transactions. I've never exceeded mine.

[jgrit]

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@pink.fish.rule wrote:

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@mam98031 wrote:

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@pink.fish.rule wrote:
Tbh I can count on one hand the # of FB revisions I've sent in over 10 years.

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You need to consider how many transaction a seller has had in that time.  Are you close to the size of seller they are?

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Doesn't matter as the # of FB Revisions allowed is a % of transactions. I've never exceeded mine.

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Maybe it takes 20 years to reach this point in thinking but last year I had three negatives all in short time. I figured I would never get the kind of negative (buyers were mistaken, rash or did not know how to use the message system) received and they would not (or could not) answer my messages, so I just sent three revision requests. To my surprise one of them changed to positive.

   Ebay puts sellers in a position to have to make use of revision requests, or loose them. This is so unfair. Makes selling on ebay an unpleasant experience. ONE NEGATIVE, ONE REVISION REQUEST. Ebay, please fix.

[mam98031]

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@pink.fish.rule wrote:

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@mam98031 wrote:

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@pink.fish.rule wrote:
Tbh I can count on one hand the # of FB revisions I've sent in over 10 years.

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You need to consider how many transaction a seller has had in that time.  Are you close to the size of seller they are?

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Doesn't matter as the # of FB Revisions allowed is a % of transactions. I've never exceeded mine.

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It matters a great deal.  You were comparing your experience with this issue to the OP's, so yes it matters.  The more transactions, the more exposure for negative FB.  Also the categories in which a seller is selling is important.  Some categories experience a higher average of returns, problems, etc.  That is just a fact.  Electronic and Fashions are probably the two categories with the highest amount of issues.

FB by anyone is subjective and sometimes driven by incorrect information.  

As for the policy.  It reads as follows.

You can only request a revision for feedback that is less than 30 days old, and can make 5 feedback revision requests per calendar year.

For every 1,000 feedback ratings you receive during the year, you can make 5 additional feedback revision requests. However, these additional feedback revision requests don't carry over into the following year.

https://www.ebay.com/help/selling/leaving-feedback-buyers/disputing-feedback-received?id=4102

[mam98031]

FYI for future reference.  If a buyer mentions that you gave them a refund in the FB in the future and they had filed a INAD, you can get that FB removed, you don't have to mess with seeing if they will revise it.  It is against the FB rules for a buyer to mention the outcome of an INAD in the FB they leave.  Just a tidbit to keep in your back pocket so to speak.