E-Delcon & Tracking Issues

[sin-n-dex]

So I had a few sales this past week... and all of them don't have tracking. (UK, Austria...) I was checking on Stamps.com and it seems the service isn't offered anymore, or maybe I need to do something to make it trackable.

Has anyone else noticed this? Your tracking will start with LJ or LK... if printed on eBay, they state right away there is no tracking on the service.

For now I've suspended non-USA/Canada sales until I figure this out... some of my items are too expensive to lose if there's no tracking.

C.

[papermoneyforme]

Can you use the global shipping program and only ship to the countries covered? You are in Canada so you may not be able to.

What I do, if insurance is necessary, is to use light packet and insure with Insure Post.

I make sure I charge enough for postage and insurance and do not mail to any country they will not insure.

It cuts a lot of sales but also prevents losses. Tracking only protects you from INR cases and then they could still file INAD any way.

Are you getting a lot of INR claims?

[penguins_dont_fly]

I've actually had 3 UK sales over the past month ... they all tracked perfectly with First Class International.

What service are you selecting?

[a_c_green]

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@sin-n-dex wrote:

So I had a few sales this past week... and all of them don't have tracking. (UK, Austria...) I was checking on Stamps.com and it seems the service isn't offered anymore, or maybe I need to do something to make it trackable.

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I see no indication either here or on the USPS site to suggest that e-DELCON tracking on First Class International packages has been discontinued. You can see the list of participating countries on the USPS site here: 

https://pe.usps.com/text/imm/immc2_022.htm

(Just to be clear, you specifically mentioned the UK and Austria above. The UK does participate in e-DELCON tracking, but Austria does not. If you meant to type "Australia" above, they do participate.)

[sin-n-dex]

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@papermoneyforme wrote:

Can you use the global shipping program and only ship to the countries covered? You are in Canada so you may not be able to.

What I do, if insurance is necessary, is to use light packet and insure with Insure Post.

I make sure I charge enough for postage and insurance and do not mail to any country they will not insure.

It cuts a lot of sales but also prevents losses. Tracking only protects you from INR cases and then they could still file INAD any way.

Are you getting a lot of INR claims?

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Even with no tracking (from before the courier to New York), I had about 5 INR a year. Now I have zero for USA, and the odd random one in Canada. The international buyers aren't filing INR when tracking goofs and doesn't show delivered.

The issue will be OK when I sort things out with the items that are under $10 (so long as the buyer doesn't mind the high shipping for Canada Post).

My issue is that I have coins worth $200 plus dollars that will be highly coveted in the UK, but I cannot afford (based on my cost) to risk an INR. 

I'll figure it out, I'm just wondering what happened to this service, or am I doing something wrong when printing the label? I've had issues in the past couple of months so I haven't been up on my eBay news recently.

Cheers, C.

[sin-n-dex]

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@penguins_dont_fly wrote:

I've actually had 3 UK sales over the past month ... they all tracked perfectly with First Class International.

What service are you selecting?

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First Class International. It says on eBay check out that this service does not provide tracking and delivery confirmation. The barcodes are now LJ or LK instead of LZ like before. I tried going onto Stamps.com (a secondary way for me to ship) and I'm getting the same thing there.

It appears this has started in July... if that helps.

Cheers, C.

[luckythewinner]

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@penguins_dont_fly wrote:

I've actually had 3 UK sales over the past month ... they all tracked perfectly with First Class International.

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My last four First Class International packages (May and June) were to the UK, France, and Germany - and all four show online delivery confirmation.

[sin-n-dex]

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@a_c_green wrote:

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@sin-n-dex wrote:

So I had a few sales this past week... and all of them don't have tracking. (UK, Austria...) I was checking on Stamps.com and it seems the service isn't offered anymore, or maybe I need to do something to make it trackable.

---

I see no indication either here or on the USPS site to suggest that e-DELCON tracking on First Class International packages has been discontinued. You can see the list of participating countries on the USPS site here: 

https://pe.usps.com/text/imm/immc2_022.htm

(Just to be clear, you specifically mentioned the UK and Austria above. The UK does participate in e-DELCON tracking, but Austria does not. If you meant to type "Australia" above, they do participate.)

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Others were France and Italy, which I heard were suspended, but I had no problems with tracking there a few months ago. Didn't mention it because they are known to be suspended. I didn't realize Austria didn't participate.

I'll check again on the UK. I was checking this out on Stamps.com but may not have been doing that right. I thought I checked Australia to quote postage for someone and it wasn't trackable. It's entirely possible the issue is with me, not the service. There have been a number of weird things that happened in July relating to eBay, and perhaps if eBay sees me as a Canadian seller now, I don't have the same access to services. (But that doesn't explain the Stamps.com... for them, I guess I can call and ask). It's always good to be able to print your postage several ways.

Cheers, C.

[sin-n-dex]

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@luckythewinner wrote:

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@penguins_dont_fly wrote:

I've actually had 3 UK sales over the past month ... they all tracked perfectly with First Class International.

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My last four First Class International packages (May and June) were to the UK, France, and Germany - and all four show online delivery confirmation.

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I didn't have problems until July... can you follow up when you do your next one and let us know?

Cheers, C.

[penguins_dont_fly]

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@sin-n-dex wrote:

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@luckythewinner wrote:

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@penguins_dont_fly wrote:

I've actually had 3 UK sales over the past month ... they all tracked perfectly with First Class International.

---

My last four First Class International packages (May and June) were to the UK, France, and Germany - and all four show online delivery confirmation.

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I didn't have problems until July... can you follow up when you do your next one and let us know?

Cheers, C.

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I thought I had a July one ... but it was actually June 29 ...

LZ410432103US

Delivered in 6 days FL, U.S. to the UK.

I have noticed that there have been interruptions in the USPS online tracking site this past week and there is a notice up on USPS.com that some services are undergoing maintenance ... I think that they are in the middle of an "upgrade" ... maybe that has something to do with it?

[penguins_dont_fly]

Sin ... I almost forgot ...

On your more expensive coins, it might be worth it to ship Priority Intl, since that definitely tracks.

[nowthatsjustducky]

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@papermoneyforme wrote:

It cuts a lot of sales but also prevents losses. Tracking only protects you from INR cases and then they could still file INAD any way.

Are you getting a lot of INR claims?

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Just because a buyer can claim INAD at any time for any reason does not mean they will.  And it would be disrespectful to one's customers to assume that all buyers will try to rip you off with a bogus claim just because they can.

Odds are good that those who would pull such shenanigans are the minority, and the majority of buyers here are just wanting to shop for whatever they are shopping for, and would not even consider trying to pull a fast one on their sellers in order to either get around a no returns policy or buyer pays return shipping on remorse claims policy.

[papermoneyforme]

You missed my whole point! Maybe reread the question and my post.

Thank you.

[cdelight132013]

TECH ISSUES For several days. ?? Ebay says working on it!

[berserkerplanet]

https://about.usps.com/postal-bulletin/2017/pb22468/html/updt_002.htm

[underline emphasis in the info below in mine]

IMM Revision: Additional Availability of Electronic USPS Delivery Confirmation International Service

Effective May 25, 2017, the Postal Service™ is revising Mailing Standards of the United States Postal Service, International Mail Manual (IMM®), section 252.2, concerning Electronic USPS Delivery Confirmation™ International service (E-USPS DELCON INTL™).

The Postal Service is making E-USPS DELCON INTL service available to additional countries, as well as reinstituting service to countries that had service temporarily suspended as announced in the article titled “IMM Revision: Temporary Suspension of Electronic USPS Delivery Confirmation International Service to Various Countries” in Postal Bulletin 22391 (6-12-14), pages 46-48.

Mailing Standards of the United States Postal Service, International Mail Manual (IMM)
* * * * *

2 Conditions for Mailing
* * * * *
250 First-Class Package International Service
* * * * *

252 Eligibility
* * * * *
[Revise the title of 252.2 to read as follows:]

252.2 Electronic USPS Delivery Confirmation International Service (E-USPS DELCON INTL)

252.21 Description
[Revise the text to read as follows (noting that this is not an optional service and providing the current name of the tracking feature on usps.com):]

Electronic USPS Delivery Confirmation International service — abbreviated E-USPS DELCON INTL — is a service available for First-Class Package International Service items to select destination countries at no charge. Tracking information includes the date and time an article was delivered or, if delivery was attempted but not completed, the date and time of the delivery attempt. The sender can check delivery status by going to usps.com and clicking on Track Package.

252.22 Availability
* * * * *
Exhibit 252.22
[Revise the title of Exhibit 252.22 to read as follows:]

Countries Accepting Electronic USPS Delivery Confirmation International Service (E-USPS DELCON INTL)

[Revise the list to read as follows (deleting the Note about asterisks as well as the asterisks from the entries for Brazil, Denmark, France, Gibraltar, Italy, Luxembourg, and Portugal, and adding Austria, Iceland, Mexico, Poland, Saudi Arabia, Serbia, and Slovenia in alphabetical order):]

Australia
Austria
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Great Britain and Northern Ireland
Hungary
Iceland
Israel
Italy
Latvia
Lebanon
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Saudi Arabia
Serbia, Republic of
Singapore
Slovak Republic (Slovakia)
Slovenia
Spain
Switzerland
Turkey
* * * * *

Although effective May 25, 2017, we will incorporate these revisions into the next update of the online IMM, which is available via Postal Explorer® at pe.usps.com. The next update is scheduled for July 10, 2017.

— Product Classification,
Marketing, 5-25-17