mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@packman60 wrote:I am not able to open an unpaid item case yet. I contacted the buyer to let them know it is still uncleared, even though I know paypal notifies them.
It is just frustrating to have an item, that is popular with buyers , tied up because a buyer does not have the funds to be buying things
Why can't you? I've done it before. Certainly something may have changed, but an echeck that has not yet cleared is NOT payment. Ebay doesn't record it as a payment until the echeck clears, so you should be able to open a UID.
My personal policy on this is if I get a bounced echeck, I immediately open a UID 99.9% of the time. I say that because once I had a buyer notify me of a particular problem they were having. I believed her and I gave her a little more time. She came through and became a repeat customer without further issue. But normally I open the UID and chances are pretty good that you will be able to close the UID before the re-deposit of the echeck happens. I then block the buyer and go into PP and cancel the echeck.
The buyer can't leave any FB on my account and I just move on. This process has worked for me all the years I've been on Ebay.
Good Luck.
@packman60 wrote:You are right, I was able to open an unpaid item case. So now I wait for that to time out.
I do see that I can cancel her echeck in paypal, if I do that there are no consequences and I can relist the item?
I have already blocked her.
Great. Now do not do any type of communication with your buyer unless they contact you first. And then be very careful and professional in your reponse. If you need assistance if this happens, then just come on back and ask. There are some great sellers that are on the boards at various times of the day. Some will certainly be able to assist you.
DON'T cancel the check yet. Wait until you can close the UID and AFTER you close the UID, then cancel the echeck in PP. Make sure you wrote down the date and TIME you opened the UID. You will be able to close it when it is 96 hours old without payment. So if you opened it the 4th at 1:00PM, you can close it on the 8th at 1:01PM or thereabouts. Once you get that UID closed, it will protect you from getting any FB from this buyer. So it is always in the best interest of a seller to close them as quickly as possible.
NO do not relist the item yet. You need to allow the UID to run its course. Once you have the UID closed for non payment, then and ONLY then should you relist the item. To list it sooner than that is very risky and can hurt your account. You never know if that buyer will come through with a payment before the UID closes and if that happened and you had relisted the item, you could potentially sell the item to two different buyers. And no good can come from that. ALWAYS wait to relist until after you have COMPLETED your transaction with any given buyer. It is only complete if it is paid for, a closed UID for non payment or the transaction was cancelled. But don't cancel transactions like this as it will give you a defect on your account.
@packman60 wrote:Thanks so much for the information. I have been selling a while but this is my first bounced echeck and I want to do it the right way.
Appreciate the help!
You are doing GREAT!! You asked all the right questions and you kept your mind open to the help offered you here.
You are very welcome, anytime!!
