@brfra-2505 wrote:
I cancelled an order within one minute of purchasing. It was an Office Depot item. They said that they can't cancel because it has already shipped. I have tried every way to resolve. The system of Ebay seems to be ridiculous.
You didn't cancel nor file a cancellation for the order, you sent a cancellation request via either messaging the seller or a formal request thru the ebay cancellation request system.
It's solely up to the seller if they want to accept your request or not. They don't have to give you a valid reason why they don't accept your request. It's likely Office Depot's operations are so large that they have totally different departments fulfilling their orders that it's not worth their time to train workers to pull shipment orders out because a buyer changes their mind, especially if it wasn't done thru a formal request. Was yours?
Despite all that, from what we know from this thread, if you didn't pay for the item yet and a seller declines a formal cancellation request there isn't a darn thing the seller can do now to try and get their payment from the buyer.
