Delay at Global Shipping Center - Item Restricted

[samuel817]

So, am I not getting my purchased item? It was a laptop sending to Hong Kong. Thanks guys.

[surplusdealdude]

That's what it looks like.

Certain computer components are not to be sold to China because of strategic considerations (the fact that they were probably MADE in China seems to escape those that write the restrictions)

[samuel817]

Thank you for the reply.

Will I have my money refund in this case? And what should I do in the mean time?

I've purchased laptop on eBay and shipped to Hong Kong from a US seller, it was 2 years ago and I had no problem then. Seller is not responding due to time zone difference, can anyone please kindly to give advice? Thank you.

[ymeagainlord]

You can file an INR and Global Shipping will refund you.

[samuel817]

Thank you so much for your reply.

This is a first time thing to me, can you please guide me how to get to touch with global shipping? And what is INR? Many thanks.

Best Regards,
Samuel

[hafoster]

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@samuel817 wrote:

what is INR? Many thanks.

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For those paying attention: The contact the seller link opens a case.

[impalajohnny · Accepted solution]

INR is item not recieved. That is the type of claim you you need to file to get your money back.

In the future I'd suggest not doing business with any sellers using the global shipping program. There are plenty of sellers who are willing to deal with you directly, personally answer all your questions, and ship in the most inexpensive way. Sometimes even go out and find the item you want for a small fee.

[blackbird*singing]

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@hafoster wrote:

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@samuel817 wrote:

what is INR? Many thanks.

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For those paying attention: The contact the seller link opens a case.

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Yes, if someone chooses one of the last 4 options. But selecting the first option simply sends the seller a message.

EDIT: Oh, nevermind. I see you meant the secondary link in blue above, not the initial link that presents those 5 options.

[chrysylys]

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@samuel817 wrote:

I've purchased laptop on eBay and shipped to Hong Kong from a US seller, it was 2 years ago and I had no problem then. .

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Why not buy one there instead of one that's been shipped half way aroiund the world and back?

You may not get a valid warranty on one bought/shipped from outside your home country either.

[aristotles_id]

Delay means delay, not that the item will not arrive.  Wait a while. The item may well be passed for onward shipping.

If the item is demed undeliverable you should get a refund automatically with no need to do anything, and there is no point contacting the seller as there is nothing they can do to help.

[deal-yes]

I agree. The global shipping program sucks big time.

[bubbleman2010]

GSP will send you a refund within 48 to 64 hrs. no need to file a dispute. Same folks telling you to avoid GSP sellers are the same crew that tells sellers don't sell electronics to Chinese buyers

[bubbleman2010]

You'll get a email that looks something like this...  

No further action is needed at this time. We’ve let your buyer know why the item couldn’t be delivered.

Under the terms of the Global Shipping Program your buyer will be refunded automatically, and you are entitled to keep the proceeds from the transaction.

[*eponymous*]

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@surplusdealdude wrote:

That's what it looks like.

Certain computer components are not to be sold to China because of strategic considerations (the fact that they were probably MADE in China seems to escape those that write the restrictions)

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The restriction is China's import laws, which seems to escape notice...