cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Defect appeal received no response.

Had a recent issue with the eBay Standard Envelope where the buyer messaged reporting they hadn’t received the item. At my direction, the buyer opened an item not received case. The buyer and I had messaged back and forth extensively, and I dispatched a replacement product with expedited shipping. The buyer left positive feedback.

 

 eBay then decided the case in the buyers favor, refunded them, and hit me with a “case closed without seller resolution.” I appealed immediately, but it’s gone without a response for over 2 weeks now. Is there any way to get in touch with a real person to look at the details of this?

Message 1 of 2
latest reply
1 REPLY 1

Re: Defect appeal received no response.

You did it wrong- the 'defect' will remain and the 'appeal' will go nowhere. You needed to 'respond' to the INR with a tracking number and then be sure to check often to see what ebay said to do, which could be 'refund' the buyer. Because you didn't answer and did all these 'things' on your own, the 'system' is: No response by XX date, The the site will refund you and ding you for them having to do it. 

Next time; be sure to respond. 

Message 2 of 2
latest reply