mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Simply-the-best-for-you Volunteer Community Mentor
@baydealz wrote:'Should you?' Has a buyer ever admitted for remorse? I would accept that return just for his honesty. Even if it is remorse or finding a better price, they just make stuff up. Ebay has ruined the trading relationship. Yes, good description and lots of photos, and it's still never enough. The scammers look for the gotchas. And you're on your own as a seller, it's a crap shoot, some people like gambling, I'm tired of it. 24 years and I'm now giving stuff away. Let others play with this sinking ship.
What's your ratio? I see no less than 50% **bleep** in one way or another (either trying to get another item, money back or return).
Yes they have. Certainly some buyers will select a different reason in the hopes they will not have to pay return shipping, but yes there are honest buyers out there that select an accurate reason.
I simply stated the rules. It is up to each seller to decide what direction they want to go.
What is my ratio for what? Return rate?
@baydealz wrote:HaHaHa, there is no allowance for sellers to deny, I've never seen a remorse claim, they just call it something else. No ebay has left the building...
Well yes there is, because you aren't aware of it doesn't mean it does exist, it simply means you aren't aware of it.
You not ever seeing a Buyer Remorse claim is a separate issue, one none of us can help you with.
When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing.
@junkinabox wrote:These are your options :
-Accept the return.
-Send a label and once you receive it, refund in full. eBay will refund the fees.
-Refund the buyer now and eBay will refund the fees. You will not get the item back but do not have to pay return shipping.
-Or do nothing, eBay will refund the buyer and allow them to keep the item. You will most probably get a negative fb. eBay will keep all fees and give you a seller defect.
"-Send a label and once you receive it, refund in full. eBay will refund the fees." Unless the item you get back has been damaged or meets one of the other reasons a seller can reduce the amount refunded to the buyer.
What you have stated is true for a seller with a return policy of 30+ days with buyer pays shipping or Seller pays shipping.
However if the seller had a no return policy and the buyer filed the INAD saying it doesn't fit, that is a proper Buyer Remorse return and the seller can choose to deny it or process it. Seller choice.
@rseuqinh wrote:
@mam98031 wrote:
@junkinabox wrote:These are your options :
-Accept the return.
-Send a label and once you receive it, refund in full. eBay will refund the fees.
-Refund the buyer now and eBay will refund the fees. You will not get the item back but do not have to pay return shipping.
-Or do nothing, eBay will refund the buyer and allow them to keep the item. You will most probably get a negative fb. eBay will keep all fees and give you a seller defect.
"-Send a label and once you receive it, refund in full. eBay will refund the fees." Unless the item you get back has been damaged or meets one of the other reasons a seller can reduce the amount refunded to the buyer.
What you have stated is true for a seller with a return policy of 30+ days with buyer pays shipping or Seller pays shipping.
However if the seller had a no return policy and the buyer filed the INAD saying it doesn't fit, that is a proper Buyer Remorse return and the seller can choose to deny it or process it. Seller choice.
Nope, "Send a label and once you receive it, refund in full. eBay will refund the fees." is always true, regardless the return policy.
Sorry, but this additional discussion would have been fine were it not for the "is true" vector maligning the poster.
Let me start off with your final statement. IDK what you are talking about. I did not "malign" the poster. I didn't make it personal nor was I rude to the other poster. To simply disagree with someone doesn't equal "maligning" them.
What I stated above is true and correct. You can locate this in the MBG policy.
Hopefully this will help. At least it is intended to.
When the seller doesn't fulfill their return policy
If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns).
When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. The seller may exclude original shipping costs from the refund.
When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing.
Both buyers and sellers must meet all applicable return requirements. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping.
