eBay

smileyblue · ‎11-13-2016

I recently sold a vinyl record to buyer in the UK for $103 + $27 postage. In error the record was posted to him before payment was received by me. Of course, you know what's coming - he has not paid me, ignores my emails, and has kept the record. I have requested that he return the item, but of course this will never happen. As you know we cannot leave neg feedback for a buyer (god forbid) and he keeps on buying in ebay without anybody knowing how dishonest he is.

chrysylys · ‎11-13-2016

Pull the contact information and call him.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

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mam98031 · ‎11-13-2016

Well not that had to hurt! Sorry to hear this.

I've been at this a LONG time. I have NEVER sent anything out without having the payment in hand. I'm certain that has to do with my procedure that I simply do NOT ever deviate from.

When something sells, I move it from my inventory to an area that is staged for sold items ONLY.

Once the payment arrives, I verify it by looking at my PP account just to be safe.

Then I will package to send the item out to the customer.

It is a simple procedure and it has served me well over the years.

Now I know this doesn't help you with your current problem, but maybe it will help you from never repeating this mistake.

You probably just need to write this one off. Calling your buyer names is not helpful. They didn't make the mistake, you did. I know that is harsh, but it is the reality of the situation. It is highly doubtful that you will ever see a penny of that money. You can report the buyer to Ebay using the "report buyer" function. But again, it isn't likely to generate any money for you. I know this was a bit expensive for you and I feel your pain. Just learn and never do it again. Set procedures for yourself and your little business. They will only help you. Don't deviate from them or it could create another situation just like this one.

I hope things improve for you.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

garmentvarmint2004 · ‎11-13-2016

BLUE...

I feel bad for you--but that was a HUGE MISTAKE on your part.

frock_my_world · ‎11-13-2016

Can't the seller still

at least file get the buyer a non payment strike?

mam98031 · ‎11-13-2016

@frock_my_world wrote:
Can't the seller still
at least file get the buyer a non payment strike?

What purpose would that serve? They are NARU'd. Besides, the buyer did pay. I'm not sure I understand why you think they should be able to do this?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

smileyblue · ‎11-13-2016

I have been trading on ebay for years (which makes the posting error even worse) but mistakes do happen even with the best of procedures - especially when there are 2 people doing the posting. Ah well, will have to write it off. I did not know that one could not mention the id of the dishonest buyer and I have no idea how to delete this post, so what will be will be.

Thanks for all the responses

smileyblue · ‎11-13-2016

Have reported the buyer as not having paid, but what does that help? Nobody knows how many "strikes" a buyer has, so what is the point of ebay doing it??

mam98031 · ‎11-13-2016

@smileyblue wrote:
I have been trading on ebay for years (which makes the posting error even worse) but mistakes do happen even with the best of procedures - especially when there are 2 people doing the posting. Ah well, will have to write it off. I did not know that one could not mention the id of the dishonest buyer and I have no idea how to delete this post, so what will be will be.

Thanks for all the responses

That makes procedures even more important. You should discuss them with whomever is working with you and agree to do things a certain way or this will happen again. Your choice of course.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mam98031 · ‎11-13-2016

That is private account information. Ebay isn't going to show the public that information anymore than they are going to show the public info about defects and why a seller may have received them. Private account info works both ways and is important.

However it would be helpful if Ebay defined how they handle unpaid strikes now. It use to be 3 strikes in a 90 day period by 3 different sellers and the buyer was NARU'd. But that no longer holds true. None of us knows how they are doing it now.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

chrysylys · ‎11-13-2016

Pull the contact information and call him.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

garmentvarmint2004 · ‎11-14-2016

BLUE...

There has been a big change in the nonpayer Strike Policy. Nonpayers do not lose their accounts. Instead they are put on the BBL's of thousands and thousands of sellers----so that they cannot purchase anything from them for at least the next year.

These sellers have set up Blocks against all buyers who have received just TWO Strikes for nonpayment in the past 12 months.

If you set up this Block yourself---you will see how effective it is---because you will start to see notifications from Ebay----that one of these Blocked buyers has recently tried--unsucessfully---- to buy from you.

retrose1 · ‎11-14-2016

OP, The reason you file unpaid item is to get back the fees ebay charged you to get the buyer. The odds are good that ebay will not be sending out the hardball emails to the buyer if they are NARU-ed, but you will get back the fees.

There is absolutely no reason for ebay to be keeping those fees if the buyer did not pay.

By the way, if the buyer is NARU-ed, did the buyer send you fake emails saying that you were paid, that's fraud and you might be able to report him to the authorities about it. Getting them on radar can only slow them down in the future.

(*Bleep*)

myboardid · ‎11-14-2016

One excellent way to prevent shipping items that aren't paid is to use Immediate Payment Required on all your fixed price listings. If it isn't paid for, it isn't sold. As a seller, you are not even notified until payment has occurred.

----------------------------
Successful and experienced seller since 1997, over 70,000 feedback, boardie since the boards were begun.

ymeagainlord · ‎11-14-2016

@mam98031 wrote:
@frock_my_world wrote:
Can't the seller still
at least file get the buyer a non payment strike?
What purpose would that serve? They are NARU'd. Besides, the buyer did pay. I'm not sure I understand why you think they should be able to do this?

No, the buyer did NOT pay. That's what the OP's upset about lol

And it at least gets them their FVF back

Crusader Cat is watching

Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy

"You are entitled to your own opinion, you are not however, entitled to your own facts."

mam98031 · ‎11-14-2016

@ymeagainlord wrote:
@mam98031 wrote:
@frock_my_world wrote:
Can't the seller still
at least file get the buyer a non payment strike?
What purpose would that serve? They are NARU'd. Besides, the buyer did pay. I'm not sure I understand why you think they should be able to do this?
No, the buyer did NOT pay. That's what the OP's upset about lol

And it at least gets them their FVF back

Yes, my bad. I confused myself between two different threads. Sorry about that.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999