Customer Service Hours

[warehouse-wireless]

Did eBay change their customer service hours?  I am trying to contact them by phone and keep getting an automated response that I am calling outside of business hours.  I was calling at 1:30 EST. 

[lakefor94]

I did not know that eBay had a contact phone number to call.

[u2_vintage]

@warehouse-wireless 

Customer Service on ebay.com, the USA site, is only for members located in the USA and Canada, between the hours of 5am-10pm Pacific Time. Click on HELP & CONTACT at the top right corner of most screens.

Good luck

[warehouse-wireless]

I actually got a response on eBay's Facebook page.  Phone lines may be temporarily turned off if call volumes get high.

[eburtonlab · Accepted solution]

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

Currently that page is showing a 25 minute wait time for a call back.

[warehouse-wireless]

Got the issue resolved through Facebook messenger!

[mam98031]

It is highly likely that the phone number you have is not valid.  Ebay hasn't had a Call Center since the Pandemic.  

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

[cogus70]

I got the same thing just now it's 6:33pm ok where I am now, it's a new way to avoid issues or push you off with so much hassle ya give up!

[a_c_green]

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@cogus70 wrote:

I got the same thing just now it's 6:33pm ok where I am now, it's a new way to avoid issues or push you off with so much hassle ya give up!

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@cogus70 : eBay does not take inbound calling. If you're dialing a number that you found someplace, you are probably not calling the real eBay. The current setup here is that you request a call on-line, and they will then phone you back.

[mam98031]

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@cogus70 wrote:

I got the same thing just now it's 6:33pm ok where I am now, it's a new way to avoid issues or push you off with so much hassle ya give up!

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@cogus70 

That would be correct.  The link is clear that it is based on PST.  So it is 9:33 for them.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

BTW this is an old thread and will likely be closed soon.

[rckr43]

Thanks for posting the link to the 'have us call you' page @mam98031  & @eburtonlab 

The 'help and contact us' buttons on my pages have always brought me to pages for automated answers to questions. I bookmarked the page.

[cogus70]

Since when is 18 months a long time? 

Pretty sure they're behind me on time cause if I call at 6am it's like 5am there so, usually have wait till 7am before they answer.so can't be 2 hrs ahead of me...even if so at 633pm it be 8:33pm. Hours above say 7am-9:30pm hour before close....touche 

[cogus70]

 

Could please explain whom the name is above and why eBay is ided by the name in the pics? An can't be 2 hrs ahead cause hours said 5am-930pm..i called at 6:33 my time. Would make it 8:33 pm 1hour before close and still nothing. I just know if I call about 645am they don't answer usually about 9am thanks for trying thou

[cogus70]

AI can't handle buis task it requires thinking and logic...

[kh-shakhib]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.