mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@sweet_scents_plus wrote:No Hun, this is a chargeback through his credit card company, went directly to them, didn't even try to initiate a return/refund through ebay. Guess he figured wouldn't win due to messages I had.. FIRST, he initially got upset bc I wouldn't volume discount on 3 of the same discontinued products, so after griping he buys just one. I shipped the next day. Then he files an item not received case after only 11 days (usps is experiencing delays). But the item was indeed delivered the very next day (received after 12 days) When got it then he starts cussing me claiming the item is fake! It all boils down to spite & wanting something for free. And it had delivery confirmation, I wouldn't be crazy enough to sell on auction sites without it. But packages do sometimes get lost in transit, so what I meant is another venue refunds both buyer & seller if that happens. And yes, I do agree with suspension if FIRST you don't ask the seller or the auction site's customer service to assist with an issue. Going over their head like that smells like fraud & 99% of the time is!
Often times buyers will go directly to their CCC and file a dispute due to them not recognizing the charge on their card. It may or may not have anything to do with the product or shipping but simply they don't recognize how the charge presents on their card.
Also a note if you are shipping USPS. While they have had lots of significantly late deliveries this past year, and I ship a whole lot of packages, they haven't actually lost any of mine. Just really late deliveries, but all are arriving at some point. So don't assume a package is lost. Chances are pretty good at some point it will arrive.
@sweet_scents_plus wrote:Yep, didn't have a chance tho, he went straight to chargeback with his credit card company. And this being my first experience with such, disputed it not knowing until reading on the community boards about the fee to come etc. I'm thinking he's ripping off sellers on his purchases & then reselling bc can see from his 4 listings he actually lives in Virginia but edited the address having the item he purchased from me shipped to Maryland. With most sellers, he probably intimidates them into refunds having them fear negative feedback but found out thru messages I was not gonna fall for it. Called him out on leaving negative feedback on his last 3 purchases before mine, all straight in a row! I can't state his complete ebay id bc it's not allowed, but will say should've known to immediately block him when saw "Cassinova" as the beginning portion of it. =/
There is only a fee if you lose the chargeback.
Go to your buyer's FB page. Look under the tab FB left of others. Often we can see some trends there on the buyer's behavior through the FB they leave for others. And this information can help Ebay and you prove ABUSE. So make sure you gather than info too.
@sansgirlygirl wrote:I had one of these opened today for $79.95 transaction from 8/30/20 claiming not as described. What evidence can I possibly provide to prove that the items sent were as described. I know I lose in a "he said she said". If I decide not to fight, do I get hit with the $20 fee also?
None. Ebay has never gotten in the middle of a he said she said.
If the buyer opened a claim on Ebay the $20 fee does not apply.
If the buyer opened the claim with their credit card company, that is a chargeback and if you lose the claim then the $20 fee applies.
If this is a claim opened on Ebay, just accept the return and issue the shipping label. Trying to fight this will only get you a defect on your selling account.
@sansgirlygirl wrote:Thank you for your response. This transaction is from August, there was no return request opened. I guess buyer discovered that is was too late for that and went to plan b, the chargeback with their credit card company. A return request would be a lot easier to work with. This buyer has had these items for four months. There is no good place to upload "evidence" that the items were as described in the chargeback response section. I don't know what it would be anyway.
That is a failure in the MP system. The only thing we can do on a chargeback is upload tracking. I've talked with Ebay about this issue as sellers often have pertinent information needed for the accurate processing of a chargeback but MP doesn't give us any way to do that. The only thing we can do is to call Ebay and ask for an MP specialist on Claims / chargebacks.
@sansgirlygirl wrote:In your opinion, do I have any chance of winning this?
Chargebacks are different than a claim filed in Ebay. Claims filed in Ebay as an INAD, we pretty much can't win no matter what.
But Chargebacks are different. You have some seller protections on this. You really need to call Ebay and talk with someone in MP as soon as you can. Someone that specializes in Claims and Chargebacks.
