Counterfeit issue

[just-cosmetics]

 have a weird issue, may be someone can explain what's going on.

Yesterday I got 3rd warning on my new second account about I'm selling counterfeit product and my listing has been deleted as well as account has been cross out from a search for 3 days. 

I never sell anything counterfeit. All products 100% authentic and I can prove this. I sold a lot of products same brand name with 0 negative feedback or complains about counterfeit. All photo in a listing was unique, not from manufacture.

And the worst thing is I can't get any help from support to understand what's going on or even send evidence that product is authentic. 

Funny fact, if I list totally same listing on my main 16-yers old account, its totally fine. No warning, no restriction....nothing. 

Support (entry level) suggested only to wait 3 days. But this is very confusing. You never know when the System decide to ban your account next time. How can I do business if this is a gamble. How can I invest money to account and promotion ( Its eBay profit) if account can be banned or restricted any time. 

Any thoughts?

[ittybitnot]

@just-cosmetics 

Have your takedowns for counterfeit products been associated with a VERO (rights holder issue), or just eBay doing it?   If is the former situation you will be told as much and given instructions to follow to perhaps get the complaint rescinded. 

If it was just an eBay notice, that is different.  Even if you get permission to  relist the said product, the next time they run the BOT, it will be taken down again.  In all actuality, it matters not if your product is real or fake in an eBay takedown.  As a matter of fact eBay just purchased the tech company in charge of things like this. When I read the announcement, my first thought was "Oh, no....not another 'tuna net' let loose on the site", but apparently eBay had been using the company for some time. 

In light of recent trends and ideas to make the Marketplace venues responsible for what is listed on their site coming to light, I would assume that tighter controls are going to be employed.  eBay obviously does not want your business.  Time to do something else. In the 27 years I have been here, I have never seen so many reports of accounts being permanently suspended.  Basically, it is EVERY DAY. Though often it is newbies that are affected, it doesn't seem to matter once that algorithm is tripped if you started selling last week or 15 years ago with an impeccable reputation. 

Ebay said so, so it must be true even if it is not. 

[borodas2005]

Now I'm totally lost.

I don't understand what wrong on my listing, support can't give me an answer what to fix to avoid warning next time. Ebay doesn't give me a possibility to proof authenticity. I never received anything from VERO.

What next? How can I play the game if nobody can't explain a rules? Stop selling completely and move to shopify, etsy, fb marketplace etc? Even a squid games has an understandible rules.

[ittybitnot]

I don't understand what wrong on my listing, support can't give me an answer what to fix to avoid warning next time

@borodas2005 

The customer service reps you get on call back or chat on eBay are in foreign call centers.  They don't KNOW, and they can't help you.  If you had a bot takedown, none of those people are privy to that information  and can't override the decision made by some computer anyway.  

This is not a place that values truth, logic, justice, fairness or any of those attributes.  Truth becomes what eBay decides it is.  Justice is too expensive to provide, so eBay has the final word, even if the final word was generated by a computer.  Logic or lack of  transparency cannot be questioned.  eBay is judge, jury, and executioner.  If you can work under that system and still prosper, more power to you.  

The "rule" you were given was that ebay considered your product to be counterfeit.  It doesn't matter if it is, or not, you don't get to offer proof of authenticity. eBay says it is fake so for purposes of selling here it is fake, and you should not list it again if you wish to remain here.   It might have been fine to sell it here for years. It doesn't matter. Now eBay has declared it fake.   They won't tell you, even if you find someone that knows,  because they are afraid if you know why or what triggered the removal, you can work around their artificial intelligence police.  That is unacceptable to eBay no matter how many "dolphins get swept up in the tuna net". 

[janet9988]

---

@borodas2005 wrote:

Now I'm totally lost.

I don't understand what wrong on my listing, support can't give me an answer what to fix to avoid warning next time. Ebay doesn't give me a possibility to proof authenticity. I never received anything from VERO.

What next? How can I play the game if nobody can't explain a rules? Stop selling completely and move to shopify, etsy, fb marketplace etc? Even a squid games has an understandible rules.

---

The user agreement states they can cancel anyone's account for any reason.

https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259#15

3. >>>>>>

If we believe you are abusing eBay and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.

If we believe you are violating our policies prohibiting Offers to buy or sell outside of eBay, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. Also, as provided below in the Fees and Taxes section, if we believe you are violating our policy on buying or selling outside of eBay, you may be charged final value fees.

We may cancel unconfirmed accounts or accounts that have been inactive for a substantial period of time. Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion.

[redmodelt]

Sorry about mixing up the Borg and Daleks! star trek - Is there a link between the Vogon's "Resistance is Useless" and the Borg's "Resistance i...

Once a listing is pulled, they will only give you a general idea why, they don't want you to find a work around and relist.