It's been brought up here before, but I have to share this anecdote. A customer purchased fourteen photos, all of which were accepted counteroffers. I have no way of invoicing due to eBay's "now you can accept multiple counter offers, the first person who pays for the item gets it" policy. I have a stock statement I send to buyers to prepare them. Typically, they are understanding, as was this person, who paid over eighty dollars in shipping. I will refund him practically all of it, as fourteen photos will weigh at most eight ounces with packing material.
I know... I am shouting into the void, but I am amazed that this policy continues. More amazed that customers seem to be okay with it. In general, I appreciate the iterations eBay makes, but I wish I had the choice to turn this one off.
