Collect additional shipping after address correction??

[firejake2003]

I shipped an item to a customer who did not have their correct address listed, so it came back to me in the mail.  We communicated and I have his correct address now.  Is there a way to send a payment request/invoice to the buyer for the additional monies to purchase a new label to re-ship the package?  I thought you could do so by pulling up their ebay buyer profile but did not see an option.  Thanks for any help!

[kensgiftshop]

@firejake2003 

No, you can't do it through Ebay.

You'll have to use Pay Pal or another app you guys choose.

[simply-the-best-for-you]

Yup, you gotta use PP or some other money exchange app.  

[katzrul15]

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@firejake2003 wrote:

I shipped an item to a customer who did not have their correct address listed, so it came back to me in the mail.  We communicated and I have his correct address now.  Is there a way to send a payment request/invoice to the buyer for the additional monies to purchase a new label to re-ship the package?  I thought you could do so by pulling up their ebay buyer profile but did not see an option.  Thanks for any help!

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We refund the buyer for the 1st shipment, less postage.  We re-list the item again, just for the Buyer with shipping and the Buyer purchases the item again.  

Good luck!

[wastingtime101]

This is my standard reply for RTS packages - you can take the advice that helps and leave the rest @firejake2003.

You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned (and delivered) to you before you take any of the following actions.

• You can refund the buyer the item cost minus original shipping and minus your eBay fees which won't be credited on a partial refund. Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and tell the buyer to repurchase it with the correct name/address.
• Have the buyer sort out their address issue then pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload it to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.
• You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.
• You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute which would grant them a full refund from your account. I also think that handling it before it gets to this stage with a partial refund is the "right" thing to do if you're not going to make reshipping arrangements.

[firejake2003]

Thanks everyone I got it sorted out - problem solved!

[luckythewinner]

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@firejake2003 wrote:

I shipped an item to a customer who did not have their correct address listed, so it came back to me in the mail.  We communicated and I have his correct address now.  Is there a way to send a payment request/invoice to the buyer for the additional monies to purchase a new label to re-ship the package?  I thought you could do so by pulling up their ebay buyer profile but did not see an option.  Thanks for any help!

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I would cancel the transaction as "problem with buyer's address" and tell him he needs to re-purchase the item after he has fixed the address on his account.