eBay

btubesing1 · ‎03-15-2019

Hi There,

I am a clothing seller and sell used and new pants and have been for years (on a different account). I recently sold a pair of jeans and in my listings I clearly state to check the measurement prior to purchasing. My question is specifically around what should be listed in the title and/or item specifics; tag measurements or actual measurements. For example, I had a pair of jeans that the tag read 36 W X 36I, however when measured the item actual measurements were 36W X 34I. I put in the title the actual measurements and the item specifics (dropdown) i used the actual measurements as well. In detailed my item description I clearly state that the tag reads 36W X 36I, but the actual measurements are 36W X 34I. Furthermore the pictures show a picture of the tag as 36W x 36I.

I generally follow these guidelines: https://www.ebay.com/gds/Proper-Guidelines-How-to-Measure-Jeans-Pants-/10000000178623897/g.html

The buyer opened a "wrong item sent" return case and states I didn't send the right item because the tag reads 36I X 36W, but my listing was for the actual measurements and clearly stated the tag does not match actual measurements. I have probably sold over 2000+ pairs of pants and jeans and have never had this issue prior, because I have always thought you're supposed to put actual measurements in. Can anyone point me to ebay policy that describes this issue?

Any help would be greatly appreciated.

soh.maryl · ‎03-15-2019

I don't sell clothing, but, personally, I think both the tag and the actual measurements are a good idea.

There are some items, especially pants or jeans, where the item has been shortened or shrunk in the wash.

Other alterations may be that sleeves are shortened or the length of a shirt is shortened.

Long time ago, saw a listing for a long-sleeved women's shirt, pictured as long sleeved, but if you read the description, seller stated sleeves had been cut off to three quarter length. Nasty surprise for that buyer.

labs118 · ‎03-15-2019

I don't think we can point to an policy regarding the measurements
I have a lot of my husbands jeans & many of his carhartt's are tagged 36X36 but the waist measured is 34 so I do the title something like this

Men's Carhartt jeans tagged 36X36 Measure 34x35

Then in item specifics I put the measured inseam not tagged inseam & measured waist not tagged
I also once again put in the description tagged 36X36 measured 34X35
I haven't ever had any issues with it as it is covered in all the spots.

azlovevintage · ‎03-15-2019

You did it correctly, put the actual inseam measurement in the title and item specifics, then note that the tag says something different. There is no reason someone would look at a listing that says 36 x 34 then search the photos to see if the inseam is actually 36, then buy the jeans because they're hoping they are actually 36 x 36 despite what the title, item specifics, and description say.

I think they had buyer's remorse, or perhaps the jeans didn't fit, so they made up an excuse to open a return so they wouldn't have to pay for return shipping. If it isn't too late I would call EBay and dispute the return, because your title, item specifics, and item description clearly explains the size of the jeans.

couldabeenworse · ‎03-15-2019

Putting both measurements is wise, although I personally would be inclined to put the "official" (manufacturer's) measurements in the title and specifics. On the other hand, if you are only getting one confused buyer out of 2000, you're doing pretty well.

The only eBay policy that I know of that applies to your situation is the secret policy that if the buyer complains that the item is not as described, he will get a full refund and seller will be charged for return shipping. When you receive the return, you may be able to get a refund (out of ebay's pocket) if you call eBay and complain that the buyer falsely claimed the defect.

Good luck....

nodr-45 · ‎03-15-2019

Next time print a copy of the listing and highlight the description where it shows actual and tagged measurements. It will help alleviate confusion if the buyer is surprised by the tag not matching the title or specifics.

Sometimes I do this if an item has a defect and I want to make sure the buyer sees that it was clearly stated in the description of the listing before they purchased.

this*old*attic · ‎03-15-2019

Don’t stress, you did it right. I sell clothing myself.

Buyers don’t read, take responsibility, or want to pay return shipping.

Just accept the return and move on, because EBay CS says they can’t change return reasons or delete the related metrics. All you can do is provide positive closure, so you don’t get an actual “without resolution “ demerit.