Charged for case I won

[guniaw1979]

Can anyone help me with my issue. Buyer fraudulently returned the item and claimed that it was not in the condition as described. I opened the case with eBay and they honored my case. However, even though I won the case against the buyer, eBay charge me the shipping and a return shipping fee. Did anyone have the same experience with eBay? What did you do? 

[mam98031]

That doesn't sound like you won the Request for Return case, your buyer did.

What kind of "case" did you file with Ebay?

FYI, your original shipping fees on the order would never be refunded as you did originally ship the item to the buyer.

[stainlessenginecovers]

Opening 'cases' and 'escalating' is for BUYERS and NOT for sellers! When a seller escalates, it makes ebay 'look' at the case and then decide immediately, 99 out of 100 in the buyers favor. 

It is NOT up to you to decide if an item is 'as described' or not- it's just the system as there is no proof in a he said/she said so they side with buyers. 

[albertabrightalberta · Accepted solution]

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@guniaw1979 wrote:

Can anyone help me with my issue. Buyer fraudulently returned the item and claimed that it was not in the condition as described. I opened the case with eBay and they honored my case. However, even though I won the case against the buyer, eBay charge me the shipping and a return shipping fee. Did anyone have the same experience with eBay? What did you do? 

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If a buyer filed a NAD (not as described) claim and returned the item, you paid return shipping and were required to issue a full refund. 

If you refunded of your own volition, you got credit for the FVF. If the buyer had to ask ebay to step in, you paid the FVF too. Either way, the buyer's refund came from your funds.

[albertabrightalberta]

@guniaw1979 

If the item is question is for the Blink camera, was the buyer's claim that he expected 2 cameras?

Pictures show 2 different cameras and the listing isn't a multi-item listing that would have allowed the buyer (and made it clearer) that they could purchase both. 

Just saying in the description that "The price for one camera only. If you buy a pair, it is total $10 less." (What does that even mean?)

[pickapaper]

@albertabrightalberta wrote "Just saying in the description that "The price for one camera only. If you buy a pair, it is total $10 less." (What does that even mean?)"

I think @guniaw1979 meant that it was $39.99 for one camera but if a buyer bought both of them, the second one would be $29.99, however there was no option for buying the second one, let alone buying the second one for a reduced price.  The listing is really confusing and I can see why there was a problem.  

[12345jamesstamps]

Block the buyer...

[iamalwaysright]

Can you show us the email or message you received that tells you your case was "honored"?

[guniaw1979]

I filed the fraudulent return case and eBay confirmed via email that they honored my claim. Then they charged me the shipping and return fees. What can I do to have the funds reimbursed to me. 

[stainlessenginecovers]

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@guniaw1979 wrote:

I filed the fraudulent return case and eBay confirmed via email that they honored my claim. Then they charged me the shipping and return fees. What can I do to have the funds reimbursed to me. 

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'fraudulent return' is NOT a thing; what 'reason' did you use? 

[luckythewinner]

I filed the fraudulent return case

How exactly did you file this case? 

 and eBay confirmed via email that they honored my claim

Official eBay communications come through the seller hub and the eBay message system, not via email. 

Then they charged me the shipping and return fees

How did they charge you these fees to you, and what do you mean by "return fees"?

[pickapaper]

@guniaw1979 

Do you mean you filed a "report this buyer" when you say you filed a fraudulent return case?  If eBay refunded your money for this, it might have been a one-time courtesy refund because eBay doesn't usually find returns like this in favor of the seller even if it is a fraudulent return.  If this is the case, you are lucky you got refunded the amount you did; you will not get your shipping or return shipping refunded.

[fern*wood]

I'm glad some of you guys are figuring this out, because I was not understanding what happened here.   The chosen solution also seems to verify the OP was mistaken about what happened.

[t-carplay]

I don't think  you won this case. Just eBay contacted the buyer to return item back, so you need to pay for the postage. Or you can check the picture of the return item to see if the item is correct. Show us the picture of eBay to us, maybe there will a resolution.

[mam98031]

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@guniaw1979 wrote:

I filed the fraudulent return case and eBay confirmed via email that they honored my claim. Then they charged me the shipping and return fees. What can I do to have the funds reimbursed to me. 

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A seller can appeal a Request for Refund that a buyer was refunded on IF Ebay stepped in and forced the refund.  But if the seller voluntarily refunded the buyer, then there is no appeal.

A seller can report a buyer for abuse of the return system, but I'm not aware of a "fraudulent return case".  Would you please give more details so we can better understand.