eBay

aldente28 · ‎01-04-2021

I just got a note that a case was decided against me.

1. Buyer made purchase and asked that I ship to his post office with a post office hold for pickup.

2. Buyer opens a return request saying order was returned to sender, requests a refund.

3. Per tracking, the order is actually at his post office waiting to be picked up.

4. I tell him this. We go around in circles. He doesn't want to pick up the order, claims "post office can't deliver to his address" when I point out the "Reschedule Delivery" option on the USPS tracking page.

4. He escalates to a case.

5. Case is decided in his favor, despite the fact that the order is STILL sitting at his post office, waiting to be picked up, like RIGHT NOW.

I am livid. I immediately appealed via "email customer service" link (internal ebay "email"). Seems sketchy. I've never done this before and I didn't even get a confirmation email in my message box.

Any thoughts or suggestions?

I swear. I am livid. The order is sitting at his post office. Customer escalated this to a case and Ebay just forced a refund on a return for a package he never received because it was delivered to his post office at his request, and he didn't bother picking it up. And it is still there, waiting for him to pick it up.

I just can't even with this.

Posting ID

reallynicestamps · ‎01-04-2021

He opened a return.

So do you mean he opened a Not As Described dispute and asked to return the package?

That's very different from a Not Received dispute, where the tracking would show that the item was in fact delivered (to the PO Box) even if he had not picked it up.

With a Not As Described dispute the seller can demand that the item be returned before refunding, even if she has a No Returns policy.

aldente28 · ‎01-04-2021

@lamber9347 wrote:
@aldente28 wrote:
<snip>

He opened a return. I believe this was possible because ebay considers orders "delivered" when they go to the post office.
That's my point, it was considered delivered. Buyer than opened a return case so if you sent a return label they would have to pick up the item in order to return it with tracking. They have a time limit on when they must show tracking on the return. So how did they win the case, did you not accept the return?

I didn't accept the return. I responded to the return request by sending tracking and explaining to him that he needed to pick up the package. We went back and forth and he escalated from there.

Posting ID

aldente28 · ‎01-04-2021

@reallynicestamps wrote:
He opened a return.

So do you mean he opened a Not As Described dispute and asked to return the package?
That's very different from a Not Received dispute, where the tracking would show that the item was in fact delivered (to the PO Box) even if he had not picked it up.

With a Not As Described dispute the seller can demand that the item be returned before refunding, even if she has a No Returns policy.

I apologize. I was wrong. It wasn't a return request - it was INR. Here is the first "message". I confused his refund request with the official issue, which is INR. Sorry about that.

Dec 9: The buyer didn't receive the item
Request: Buyer requested a refund
Message: The item was shipped then returned back to seller
Show less>

Posting ID

greatmidwestcoin · ‎01-04-2021

Yeah, that's not right. If you provide the option and the buyer picks that option then you should not get a ding for it. I hope you get to discuss with someone that can understand the issue with eBay. Good luck.

sin-n-dex · ‎01-04-2021

This won't help with the case, but you should recall the package. In your situation I'd have done this and then refunded (at the deadline), but only to avoid the defect.

C.

sin-n-dex · ‎01-04-2021

@aldente28 wrote:
I sell perishable things, and I made "post office hold for pickup" an option at checkout. It's very useful when it's either hot or cold. Buyers can choose yes or no for that option.

I guess it doesn't make sense to pay $12 for an intercept...

C.

bbravo65 · ‎01-04-2021

..from the beginning of this mess, I would rather file an intercepted package order with USPS to get back my items, refund the buyer and send his/her name to buyer blocking list...

...sometimes losing money is a good sleeping pill...

aldente28 · ‎01-04-2021

@bbravo65 wrote:
..from the beginning of this mess, I would rather file an intercepted package order with USPS to get back my items, refund the buyer and send his/her name to buyer blocking list...

...sometimes losing money is a good sleeping pill...

I always believed ebay considered packages abandoned by customers at the post office or otherwise refused to be "delivered". I have never heard otherwise, so it never occurred to me that losing this case was a possibility.

Posting ID

a_c_green · ‎01-04-2021

Regarding a package intercept, you only pay the fee if the package is successfully intercepted and returned to you. I'm not sure if you can actually intercept a package that is sitting in a PO Box awaiting pickup, however.

vintagecraze50 · ‎01-04-2021

Do a package intercept now with the PO where the package is located.

ezezao-0 · ‎01-04-2021

It's a scam, you fell for it, the buyer now goes to pick up his package, probably was sitting in his car outside fiddling with his phone when he won the case, walked inside and got it.

Here's how I answer to such buyer "requests:"

Dear Buyer,
Due to ebay return policies all items for sale are shipped as stated and we can not consider alternate shipping arrangements.
Thank you.
Seller

Then I cancel the sale for reason "Problem with buyer's address."

Read: We ship as stated.

No hodling, no fodling, NO special favors.

Don't do it.

vintagecraze50 · ‎01-04-2021

Another tricky Scam these scummy types may be doing on here.

vintagecraze50 · ‎01-04-2021

You seriously need to get back with Ebay on the phone and get this stupid refund reversed. I am just telling thinking about this because if I were ever in a situation like this here with some of my EXPENSIVE items sitting in a PO WAITING TO BE PICKED UP and they refund these buyers becuase they wont go pick it up. I would be D-O-N-E. HERE.

aldente28 · ‎01-04-2021

@vintagecraze50 wrote:
...if I were ever in a situation like this here with some of my EXPENSIVE items sitting in a PO WAITING TO BE PICKED UP and they refund these buyers becuase they wont go pick it up. I would be D-O-N-E. HERE.

This explains my fury.

As a rule, it cannot stand in my view. It simply cannot be that customers can request a post office hold for pickup on their order, file an INR claim with ebay as their package sits at the post office, force a refund via ebay, then go to the post office and retrieve their order if they choose.

Nobody should be forced to do business like this.

Posting ID

lamber9347 · ‎01-04-2021

@aldente28 wrote:
@lamber9347 wrote:
@aldente28 wrote:
<snip>

He opened a return. I believe this was possible because ebay considers orders "delivered" when they go to the post office.
That's my point, it was considered delivered. Buyer than opened a return case so if you sent a return label they would have to pick up the item in order to return it with tracking. They have a time limit on when they must show tracking on the return. So how did they win the case, did you not accept the return?
I didn't accept the return. I responded to the return request by sending tracking and explaining to him that he needed to pick up the package. We went back and forth and he escalated from there.

Okay, I'm tapping out of this thread. I'm sorry but your story is changing a tad too much. You started this thread, you are the OP. What you wrote initially has changed to a return case for a delivered item, and now has changed to an INR. You also keep saying how you went back and forth but you only have to enter the tracking info which showed delivered, as it was delivered to the post office. Sorry but we are all dependent on what you write as only you know the truth. I wish you the best of luck....