It's *really* important that I can receive messages from buyers on my blocked list.
This is so I can work out issues with them, while at the same time keeping them from bidding on new items until all is resolved.
This used to be an option you could set- now it seems something has changed, I cant get messages from blocked buyers, and cant figure out how to re-enable it.
Anyone know about this?
It is SUPER annoying that Ebay changes these things without notifying us- I almost got stuck with a negative feedback for a whole year, thinking a buyer was ghosting my messages, but turned out they were replying the whole time- I just never got them!
I tested this with a friend, and sure enough- the second I put them on my block list- their messages wouldnt come through 
Any help on this greatly appreciated 
Read more at the link below @mam98031 . It's a fairly new feature. Both buyers and sellers can utilize the "message block". Members do not have visibility to a "message block list" so if you block through a message it appears to be permanent with no way to remove the block (unless perhaps CS can manually assist?). Use it with caution.
@mam98031 wrote:
I'm a little confused. If you have a current transaction with a buyer that you put on your Block list, you can't block them from communicating with you. The act of having a current transaction will override the block as it would be unfair to the buyer not to be able to communicate with you if there was an issue. Or at least that is how it has worked in the past, but with things that change so quickly on Ebay without notice, anything is possible.
As others have showed you there is an option you can set in your Site preferences to block your blocked buyers from communicating with you.
Has this changed? Does blocking a buyer and marking that you don't want blocked buyer to communicate with you, now prevent buyers with a current transaction with you from communicating with you? If so when did this change?
Hey @mam98031 thanks for the tag. Blocking a buyer will certainly prevent them from buying an item from the seller who blocked them. However, it does not block the buyer from replying to a recent existing message thread. So if the buyer goes into their eBay messages and responds to a message, their response will go through. So the best thing to do is simply ignore and delete any further messages from a buyer who is blocked.
Edit: This information I provided initially is outdated. Previously, a blocked bidder was still able to continue replying to messages if you had an existing message thread. However, this is not currently the case.
Currently, adding a member to your blocked bidder list (whether done through your settings page or using the "block member" feature from your Messages page) will halt their ability to send further messages.
Kyle,
@wastingtime101 wrote:
kyle@ebay wrote:
Blocking a buyer will certainly prevent them from buying an item from the seller who blocked them. However, it does not block the buyer from replying to a recent existing message thread. So if the buyer goes into their eBay messages and responds to a message, their response will go through. So the best thing to do is simply ignore and delete any further messages from a buyer who is blocked.You are referring to the blocked buyer list specifically, correct kyle@ebay ?
You are not taking into account the newer block feature through messages as described in post 12 and post 17 with a supporting link to info from eBay on the Seller Update discussion thread.
Hey @wastingtime101 you are totally right! Thank you so much for bringing this up! I guess I was living in the past this morning when I answered that. Sorry about that everyone!
@mam98031 I do believe that the BBL is much better at preventing messages (even from buyers with a recent transaction) than it was prior to the summer update, but blocking a member as wastingtime outlined in their screenshots is definitely the best route since it is so much quicker and easier to access, and should block any further messages entirely.
Kyle,
The problem is this:
Now when I put a buyer on my blocked list, it blocks their messages from getting to me.
This is not the way it used to work, and not the way we need it to work.
Blocking messages from getting to the seller should be a *seperate option* like it always has been.
The blocked buyer can recieve my messages, but when he replies, I never see them.
I tested this with a friend. I could message back and forth w them all day long, but when I put them on the blocked buyer list, I could not see the messages they sent anymore.
I will try the "reset" mentioned above, but I did a bit of that already- will try again though.
This definitely appears to be a bug. You should be able to receive messages from blocked buyers if you opt for that.
Test it yourself.
My reasons for still wanting this are mine, it doesn't matter why anyone else wouldn't want it.. I need it working like it is supposed to and always has - I'm sure plenty of other people want it to work correctly as well
It would be great if this bug could be fixed
Just tried this.
toggled it back and forth a few times, saved a few times, etc etc.
Tested the messaging with a friend.
His messages still don't come through.
This is 100% because I put him on the blocked buyer list.. I *did not* block him through messaging or some other new way.
So it's Broken.
If I take him off the blocked buyer list, messages come through again.
Please fix
