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Can't send a message thru eBay Return Request process

When I try to send a message to a customer who opened an INR case, I get the following message:

 

Access Denied

You don't have permission to access "http://www.ebay.com/res/ItemNotReceived/SendMessage?" on this server.

Reference #18.64ea2d17.1632422152.21af10e1

 

 

Anyone have any idea why this is?  Did eBay try to 'fix' something again?  😞

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