eBay

azhdarchid · ‎08-03-2023

Hello. I have only been selling on eBay for a few weeks. I was previously able to promote my listings, but now, I click "Promote Listing" and then click again to confirm and pay, but nothing happens and the listings stay not promoted. It has been this way for about a week. How do I fix this?

heckofagame · ‎08-03-2023

You were promoting listings on THIS account?

azhdarchid · ‎08-03-2023

Yes, I was, both "Buy it Now" listings and auctions. Was I not supposed to be able to?

valueaddedresource · ‎08-03-2023

@azhdarchid wrote:
Yes, I was, both "Buy it Now" listings and auctions. Was I not supposed to be able to?

@azhdarchid are you having this problem on both Promoted Listings Standard (Buy It Now) and Promoted Listings Express (auctions)?

simply-the-best-for-you · ‎08-03-2023

Did you possibly fall Below Standard? I believe you have to meet certain criteria, but I'm on my way out the door & don't have time to look it up, perhaps someone else will know. I believe that if you are Below Standard, you are not eligible.

This one goes to Eleven - Nigel Tufnel

Simply-the-best-for-you Volunteer Community Mentor
eBay Seller since 1996

azhdarchid · ‎08-03-2023

I am having it with auctions. I do not know if it is a problem with Buy it Now since I don't have any up.

azhdarchid · ‎08-03-2023

I just checked and I am Above Standard.

valueaddedresource · ‎08-03-2023

devon@ebay kyle@ebay elizabeth@ebay adsteam@ebay - are there any current tickets or known issues with Promoted Listings Express?

I've seen a few complains of this popping up recently in the community and across social media as well for both US and UK sellers, here's another one:

https://community.ebay.com/t5/Ask-a-Mentor/Promoted-Listing-Express/m-p/33904081

Everyone I've seen report this issue says basically the same thing - the option to use PLExpress is still there when creating a listing, but when they select it, it's like it doesn't "stick"....they don't get charged the fee and when they look at the active listing in Seller Hub, it shows it is not promoted.

I know eBay Germany is discontinuing Promoted Listings Express effective this week, but there has been no announcement for any other sites yet, so I wouldn't think that should be causing this issue?

https://community.ebay.com/t5/Selling/eBay-Germany-Ditches-Promoted-Listings-Express-For-Auctions-Wi...

Can you confirm if Promoted Listings Express will be going away for other markets as well?

dhbookds · ‎08-03-2023

I just wonder if it isn't "not enough activity". I realize OP says he's done PL before, but sure looks like he's pretty much of a newbie............

valueaddedresource · ‎08-03-2023

@dhbookds wrote:
I just wonder if it isn't "not enough activity". I realize OP says he's done PL before, but sure looks like he's pretty much of a newbie............

@dhbookds it's a good thought, and certainly might be what's going on here but I have to wonder...if someone isn't an "eligible" seller because they don't have enough activity, does eBay still provide the option to promote on the listing page?

joliztoyco · ‎08-03-2023

Maybe it's just me...

But I'd consider it a blessing.

dhbookds · ‎08-03-2023

@valueaddedresource

I'm out of my depth here, lol.........here's what the help page says......

You can promote your auction-style listings when creating or editing a listing, from the Promote it banner, or from the item menu.

If your item is eligible, you’ll see an option to use Promoted Listings Express in the following places:

Creating or editing a listing

Depending on eligibility, you’ll see an option to promote your listing while creating a new listing or right after listing an item. You may also see an option to promote your listing when editing an item

My eBay Selling Overview and Active pages

Select the Promote it banner on top of eligible listings on the My eBay Selling Overview and Active pages to promote your listing

Item menu

On the My eBay Active page, when you click on the menu next to your item, eligible listings will have an option to Promote listing

valueaddedresource · ‎08-03-2023

@dhbookds wrote:
@valueaddedresource
I'm out of my depth here, lol.........here's what the help page says......

You can promote your auction-style listings when creating or editing a listing, from the Promote it banner, or from the item menu.
If your item is eligible, you’ll see an option to use Promoted Listings Express in the following places:
Creating or editing a listing
Depending on eligibility, you’ll see an option to promote your listing while creating a new listing or right after listing an item. You may also see an option to promote your listing when editing an item
My eBay Selling Overview and Active pages
Select the Promote it banner on top of eligible listings on the My eBay Selling Overview and Active pages to promote your listing
Item menu
On the My eBay Active page, when you click on the menu next to your item, eligible listings will have an option to Promote listing

Thanks @dhbookds - "Depending on eligibility, you’ll see an option to promote your listing while creating a new listing or right after listing an item".

That's what caused me to ask the question, seems to me that would mean if you aren't eligible, you wouldn't see it but...this is eBay, so logic may not apply. 😂