Selling

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Buyer left negative feedback immediately after purchasing and then canceled order without cause

I had a buyer yesterday that purchased an item (a pocket watch) from me for $80. The description was spot on and it had photos of the item from every angle. The item was exactly as described. Immediately after the buyer made the purchase (no more tha...

This feels like phishing to me. Any ideas?

I just posted a new listing tonight and received an odd email an hour later.See below:---Hey, just wanted to give you a heads-up about a little snag I hit with the 'Buy Now' option on your item. I've tried to make the payment several times, but I kee...

Account Restriction on MC011 - Permenant after a few days PLEASE HELP!!!

So I have been selling on eBay for almost an year now and sold a lot of items with no issues. I have been a member of eBay since 2021. Recently I sold some funkos as preorder on eBay, I've sold too many and eBay has restricted my account. At first th...

Buyer opened a payment dispute after refusing to pay import fees

I sold an item for £550.Got a message from the buyer saying he received an invoice from Parcelforce of £108.36 for Import VAT and that he was not planning on paying these costs, asking me to pay them or the item would need to be returned as not descr...

New Shipping Scam, eBay Customer Support giving full refund to buyer

This is the second time in the last month we have seen this same scam from different buyers. They have a high-end gaming laptop shipped to to an an address in New Castle, DE, and the eBay tracking will show the item as delivered. This is the eBay sel...

eBay, if you keep acting like this I might just fall in love...

Yeah it's a corny subject line, but is is a kudos-for-eBay post. I'm not a big seller and my eBay experience is mostly smooth and uninteresting. Today I find this in my messages (not sure what I'm allowed to post, so I blurred out the details):Wow, s...

Update for Shipping

Due to a FedEx invoicing issue the week of March 25, 2024, some sellers were incorrectly charged for FedEx label adjustments. We apologize for the inconvenience, and eBay will refund these amounts within the next 5 business days. ----Update 4/4/24: o...

Beware of the scammer on eBay!

This buyer knows the EBay loopholes, everything with this buyer felt wrong right from the start. He made me accepting his return request even though he refuses to provide me better pictures of the comic books that supposedly was damaged. I requested ...

Protecting minors policy

'We had to remove your listing because it didn’t follow our Protecting minors policy. We don’t allow listings that include images or descriptions of minors (under 18) in a compromising situation, even if the listing is not intended to be sexual in na...

Resolved! Prohibited Listing

My girlfriend started an ebay account a week ago selling monopoly go stickers or you can call it digital trading cards of monopoly go. She was hit with a suspension of account due to Prohibited item listings but all along she had only listed Monopoly...

Recent feedback changes highly offensive and unfair to the best sellers

It started with Concierge Sellers losing their four complimentary feedbacks per quarter. I know that buyers love to complain about having their feedback removed, but Concierge Sellers represent the best sellers on eBay; the sellers that have a long h...

Resolved! Return Scam - so simple but super effective. What should I do?

SHORT version:The scammer returns packages using their "own shipping label" to the same zip code as the seller's return address. eBay's "AI system" thinks the return is complete and immediately processes a full refund, despite my efforts to contact e...

Serovital and This item is not permitted under the Prescription Drugs policy. Please do not relist.

I got this message "This item is not permitted under the Prescription Drugs policy. Please do not relist." when I tried to list Serovital supplements? I would understand if no one else was selling it but, there are. I am curious why I would get this ...

Usually what actions can you take if the buy wants a refund because of his own problems

I sold a second-hand AC (air conditoner) unit with onsite local-pickup.Usually what actions can I take if the buy wants a refund because of his own problems?He states he can not buy proper accessories now so he wants a return.I offered to do the fixi...

feedback

A negative feedback was left on me: the buyer bought 1 unit as listed, discounted from $19.99 t9 $9.99, received ok, no complaint, but wanted me to send him 4 more no charge, saying he was mislead as a reason, what is clearly false. Otherwise he was ...