CONFIRMED eBay ADDRESS? Are we being scammed?

[pickinweedsvintage]

Hello eBay Resellers,

     QUESTION: BUYER bought a coffee mug and sent a note saying: "please send to this person with this address. It's a gift"

We responded immediately and said: "Sorry, we can only send to a CONFIRMED ebay address. We can refund you and you can change your address and buy it again, but you can't change the address once you paid." 

She responded by saying: "You're allowed to have multiple confirmed eBay addresses."

Is that true? I refunded it and relisted the mug. I haven't heard back from her which I'm fine with but moving forward if this happens again... Any thoughts?

Thank-you!

[coastaltechsolution · Accepted solution]

Only send to eBay confirmed address that you get from the sale.

You did correctly 

[toomuchstuffagain35]

Yes, it's true you can use multiple addresses, but the buyer MUST change to that address for shipping before they make the payment.

[fern*wood]

I'm not sure what a confirmed address is referring to, but was the gift address the one on the payment?  If so, then it's fine to send.  Otherwise, the buyer may have several addresses on her file, but she isn't doing it correctly if she thinks just sending a message is okay.

[coastaltechsolution]

Confirmed address is the address eBay tells you to ship to 

OP is saying the buyer wanted to change it after sale

OP did correctly 

[bennotbill]

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@pickinweedsvintage wrote:

Sorry, we can only send to a CONFIRMED ebay address

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If it's a cheap as chips item I have no problem sending to any address the buyer wants.

But something halfway expensive then that's a big fat no.

As my cheap items are just sent in a bubble envelope with no tracking I have no seller protection, what little there is, to lose on them.

[coastaltechsolution]

Why?

There is no reason for a seller to lose a penny on shipping 

Send to the address eBay says so and ship on time and have acceptance and at least we are somewhat protected on that front. 

I agree with OP as I would not change address from eBay notice no matter the cost of the sale or item   

[soh.maryl]

Seems like the buyer (and maybe the seller?) did not understand what's ok with eBay.

All that buyer needed to do is to change the shipping address on the invoice when he paid.

Have done that more than once.

If, however, he waited til after payment had been made, then the seller should have explained that, to do that, he would need to cancel the sale, citing "problem with buyer's address" as the reason, relist, and then the buyer could purchase again, changing the delivery address.  

[coastaltechsolution]

@soh.maryl 

Did you read the OP message in detail? 

"QUESTION: BUYER bought a coffee mug and sent a note saying: "please send to this person with this address. It's a gift""

[kensgiftshop]

It doesn't have to be a confirmed address, they can have it shipped to any address they want, but they have to use it as the ship to address when they pay, not after.

[coastaltechsolution]

@kensgiftshop 

I believe the context of "confirmed" address in this thread is the address that eBay tells the seller to ship to

From a seller side that is a confirmed address , not "please send to this address not  this one" 

OP is 100% correct  

[soh.maryl]

And, again, a note saying "please send to this different address" does not count with eBay.

The buyer, if he wants the item delivered to a different address than the one he sees on the invoice when paying (presumably his own) has to change that address on the invoice and is given the opportunity to do so.

A "message" from the buyer, even if the message is through eBay messaging does not cut it with eBay.

Right now I could contact any seller of any high dollar item (not a coffee mug) and say, "hey, I screwed up.  I wanted that xxx shipped to my cousin at 123 Any Street, BugCrossing, OH).  Let's hope the seller would not comply. If he does (mistakenly), and the real buyer does not receive his merchandise, what do you think will happen? 

[jerseyboymusic]

@pickinweedsvintage  

You ship to the address on the order AS IT IS WITH NO ALTERATIONS. I buy stuff from time to time for my in-laws in California and have my eBay purchased sent directly to them when I place the order.

DO NOT send to an address not on the order. You can lose any seller protection for that order

Cancel the order citing "problem with buyer address" and relist.