cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Buyer

I have a buyer who claims I selected an option on eBay that requires immediate payment when an item is sold

and therefore automatically charged his Visa card for an item he bought.  He had asked to allow him to pay after he bid on additional items and I agreed.   His card was immediately charged for the first item and therefore deprived him of taking advantage of combined shipping.  I don't believe such and option exists as eBay always allows a buyer 4 days to pay.  Any help would be appreciated.

Message 1 of 8
latest reply
7 REPLIES 7

Buyer

An immediate payment required option does exist on eBay:

https://www.ebay.com/help/selling/listings/creating-managing-listings/immediate-payment-works?id=415...

 

A segment of the selling population has been demanding this for years. Here is a thread from yesterday on this board where a sellers ask why any seller would not want this automatic payment enabled:

https://community.ebay.com/t5/Selling/Ebay-seller-protection-SUCKS/m-p/34788616#M2488222

 

Message 2 of 8
latest reply

Buyer

That option definitely does exist.  Take a look at your account settings here: https://www.ebay.com/bmgt/buyerrequirements

 

Particularly these two checkboxes:

brightlightbookseller_0-1732135376841.png

 

Message 3 of 8
latest reply

Buyer

     As others noted the option does exists and although I do not have the option turned on I frequently hit issues with combined shipping since I use the auction format exclusively. I simply do the combined shipping and refund the buyer for the excess shipping costs once I have all the items packed and know the combine shipping cost for the actual label and the FVF's on the shipping label. 

     The other option is to have your buyer request cancelation of the order, identify all the items the buyer wants to purchase and create a special listing for them, list it as BIN and coordinate with the buyer as to when to post it and provide them with the listing number so that  can purchase quickly hopefully before anyone else does. 

Message 4 of 8
latest reply

Buyer

I didn't  need  ebay sticking their nose in   on how I'm paid by the buyers  .  Since I know how to deal   with none paying buyers   in category's  that  are high risk  for none payments  .  I would only do BIN w/IPR   only .     ebay has tools already  in place   , Ebay  should  have updated   the walk through made easy  for  sellers  that are in need . Instead  of quick bandage  fix      auto-pay   .

Message 5 of 8
latest reply

Buyer

I didn't  need  ebay sticking their nose in   on how I'm paid by the buyers  .  Since I know how to deal   with none paying buyers   in category's  that  are high risk  for none payments  .  I would only do BIN w/IPR   only .     ebay has tools already  in place   , Ebay  should  have updated   the walk through made easy  for  sellers  that are in need . Instead  of quick bandage  fix      auto-pay   .

 

     While BIN/IPR is an option there are tradeoff's to everything one of them being it creates the same issues with combined shipping as the OP has with the auto-pay on auctions. 

Message 6 of 8
latest reply

Buyer

You can still combine shipping if the auctions end within you shipping window for the paid item, simply deduct what the buyer has already paid for shipping from the total shipping cost. You can send an invoice for the other items, using the adjusted shipping cost. This works if the first (paid) item can ship after the other auctions end and still be within your shipping window. I have to do this quite often as many of my fixed price listing somehow require immediate payment even though I have them selected so as not to.

Message 7 of 8
latest reply

Buyer

See message #3 by @brightlightbookseller  to go to directly "where the settings exist" .  eBay awarded all IDs with the defaults set to yes over a year ago.  These are what results in the auto-billing.  Not only does this feature limit the payment sources a buyer can use, the "Buyer Rules"  also interrupts the ability for combining shipping for one cost and sending invoices.  

As a seller you can turn this off ^^^^^^^^^

eBay's additional feature has nothing to do with the "buyer requirements", but has been designed for ALL transactions where a SELLER SENDS and offer.    These will all be "immediate payment required".  Though the payment options are not limited, there will be no combined shipping or invoicing.  Buyers no longer have an accept button, but must pay for each of the offers from the same seller separately at full price.  
This is an "eBay" thing, and nobody can opt out of participating in this new program.  

Message 8 of 8
latest reply