Have recently had a number of Buyer's who have abused the Ebay Return Policy!
By checking "not as described" they have avoided the Restocking Fee and saddle us with the Return Shipping.
As a Seller with 100% Positive Feedback... perfect packaging, same day and free shipping we were stunned by their lack of support!!!
To quote Tyler in the Appeal Department, "that's the price of doing business, just block the Buyer in the future."
Great idea, now the Buyer will create a new account and do it again with the full support of Ebay whose fees are paid by the Seller.
Truly disappointed as our foray into Ebay was due to a job loss not for kicks & giggles!
Will probably have to charge shipping soon and increase prices to cover our loss which will not effect our Ebay fees but result in lower sales.
Hopefully Ebay will take the time to review and value a Seller before they rush to judgement & support Buyer's who misuse their policies?
Sorry this happened to you--this is definitely a problem that eBay is grappling with. Make sure that you report all buyers who abuse the return policy; no matter what. eBay will find in the seller's favor if there is a pattern of abuse (and I don't think it has to be a very long string of SNAD cases). eBay also has a record of multiple i.d.'s under a single buyer's name.
I would call again and see if another rep will actually look into this latest buyer's history and not give the rote "cost of doing business" response. It does make a difference which rep the fickle finger of fate gives you. Unfortunately, there are unscrupulous buyers and sellers out there, and the rest of us get caught in the crossfire. The eBay model really depends on good faith on both sides. I hope that instances like this are very far and few between for you going forward. As a seller, I feel your pain.
I totally agree!!! I had a buyer return an item UNOPENED under "not as described" and she even had the nerve to tape the return label over my origional label. her reason under not as described was that I sent it in a package too SMALL for her liking. ebay allowed her to process this request, and I spent over 3 hours, 6 calls to NO AVAIL!!! i got NO SUPPORT FROM EBAY!! This isnt the first time this has happened to me, and it has hurt my selling record. If ebay checked my feedback, they would see over 200 buyer satisfaction of 100% I too am raising my shipping rates. Before I only charged the ACTUAL costs of shipping until i realized ebay was charging me 40 cents on 4.00 shipping, when other sellers only pay 1.00 when they charge 10.00 shipping on SMALL, LIGHT items!! my percentage of loss is so much greater!! they profit 9.00, and I LOSE MONEY!! not a good system for controlling shipping costs. It has made me decide to also charge unfair shipping in order to break even.
Reporting doesnt help. I too am selling out of necessity, not fun. I have sold almost everything I own that I can feasibly ship. And buyers dont care if I have to "eat" the shipping to and return shipping. Ebay NEEDS to hold the BUYER responsible for RETURN shipping!!!That way, the buyer understands that they cannot return an item just because it didnt fit them or because they didnt like the way it looked on them. Even AMAZON CHARGES RETURN SHIPPING TO THE BUYER!! ebay sellers cant afford to pay for shipping AND return shipping on items selling for less than $20.00. AND to top it off, ebay charges us the 10% on shipping labels. I am LOSING MONEY selling on ebay!! of the $600.00 I earned, $349.00 was invoiced to me by ebay. HOW IS THAT POSSIBLE!!
once my listings have expired, I will probably stop selling because its just not worth it. OH, and by the way I have purchased HUNDREDS of itms from ebay and NEVER RETURNED ONE ITEM!! i figured i made my decision and I need to honor it. not true for most other buyers I gurss!
Sellers beware of a lgarcia10, I just lost over 300 dollars because of her... I sold a lot of Littlest Pet Shop Pets that had no marker or pen marks cause I checked each one and she opened a case as item not described, saying they were damaged, so I accepted the return to hopefully get my items back and I knew they were fine so I was hoping to get these back and resell them. I paid over 21 dollars shipping for her to send them back to me, she sent about ten or so wrapped in a paper towel in a small box that weighed less then 13 oz. I was supposed to get 225 back and I got ten pets that were never mine and they had pen all over and damage. she is getting a full refund and I am out my pets and money because ebay protects buyers and does not even give sellers a chance to present a case. This woman stole from me and I just want to warn others and hope that it never happens to them.
I don't know why eBay still has their Buyer's Abuse Policy out there in writing. It no longer exists. I, too, have just been taken by a seller with no recourse. The seller asked me to me to take the stones out of a pair of earrings and sell them the stones. I told them I could not sell only the stones. The buyer then bought the earrings.
They received the earrings and then later initiated a return stating they "just didn't like them." I received the earrings back and one was damaged/broken on one side. I believe they unsuccessfully tried to remove the stones and then could not so they returned the earrings. I have asked them to split the loss with me (eBay rep encouraged me to contact the buyer) and all I got was a nasty email back.
Ebay policy says that buyers cannot return items they have damaged but when I called eBay, I was told that the policy had changed. There is NO RECOURSE if you accept a return you might get anything back in the mail or nothing at all. So be aware, my loss was small and I will never put anything of real value on eBay because rip offs are run amuck and eBay does not care. I even had the email asking me to remove the stones and photographic evidence that the earrings were ruined. It didn't matter.
Selling on eBay is so disheartening. I encourage everyone to write on "Tell us what you think" and tell them what you thik about this issue. Maybe it will help???? Who knows...Sigh.
I think we've all been taken by a buyer who uses and abuses the system. For those of you who haven't been around ebay all that long, many years ago ebay was much more seller friendly. Most cases were decided in favor of the seller back then. Buyers complained constantly and ebay suddenly became very buyer biased. I think they forgot that without sellers, buyers won't have any reason to be on ebay. I just had a guy who got a robot from me, claimed it didn't work and sent it back for repair or replacement (which I agreed to under my warranty of the product) When it arrived, I took it out of the box and turned it on. It worked perfectly, no malfunctions whatsoever. I told the buyer who then decided he'd explain to me how to do what I do becuase he's been using these products for 15 years......and the robots aren't even 15 years old. Ebay closed the case he opened instantly in his favor without any input from me. He did this simply to avoid the restocking fee and I'm out $19 shipping as such. The only way we will get ebay back into the center where they actually judge each case on a single basis is to fire back the same way buyers did back in the day. eBay makes its money off of the sellers, not the buyers. If the sellers pull back and cut sales, ebay loses profit. Shareholders see lost profits and that makes companies act.
This is exactly what just happened to me! The buyer checked that the item was not as described and even took it one step further by claiming the items were damaged. I asked for photos and was sent photos that did not show any damage! This buyer knew exactly how to manipulate to get what he wanted which was either his money back because her changed his mind, or for me to sell him the items cheaper than his offer because at one point he was willing to accept half of his purchase price back. I have never felt so violated and taken advantage of before. It dismays me to actually experience the lows some people will sink to, but I am confident that karma will take care of my buyer. THANKS ebay for supporting your sellers. I will not make this mistake again......done with ebay....buying and selling. Soooooo disasppointed.
This just happened to us also, buyer bought large quantity of merchandise, Make-up, claimed that some were damaged and leaking, lieing becouse i pack things so well a huricane couldnt damage it, ebay sided with her, then she returned damaged merchandise that we didnt even sell her!! sold a 3000.00 neil lane ring a couple years ago, thank God that they didnt return a 5cent
cracker jack ring becouse as far as ebay is concerned they would get away with it, we are livid right now over this ebay return loophole, never thought this would happen but there are thieves everywhere!! good luck, oh and by the way shes selling my stolen merchandise on a separate e-store !!! unreal
I think once you accept the return from the buyer and it turns out the buyer was lying, ebay is not going to punish the buyer. The best they will do is send them a warning email.
What you should do before you accept the return is find out exactly what happened. You should request the buyer send you a photo of the item they received to make sure there is an understanding of what happened on both sides. If the claim is truly fraudulent the buyer sends you a photo and wow surprise the item in the photo looks just like the listing photo. Now you have undeniable photographic evidence that the buyer is lying. It would be very difficult for ebay to decide the case against you in a situation like that if the buyer chooses to escalate. In my experience they rarely do because they know it's over.
You can also offer a deal to the buyer if the claim if legitimate, for example, would it make sense to offer a partial refund to the buyer and let them keep the item? Or send a replacement item to them?
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Thanks for understanding!