Buyer requesting shipment to different address, need clarification

[magazinevault5]

Sorry for yet another post about this as I know it is a common question. Buyer buys and pays, then requests shipping to a different address. Sometimes it's for legitimate reasons, sometimes not. In my recent case, the buyer's address for my transaction is the same in both Paypal and ebay, eligible for seller protection in both. After the transaction, he requests shipping to a different address. I say no (with details as to why and to cancel and rebuy if desired). Next apparently he calls ebay, and ebay messages me saying I should ship to the address he requested in his message. I call ebay and they confirm that I am covered if I ship to the new address. What? I thought that was against their own policy? Also, I could still have trouble with Paypal if I used a different address, right?

[tellmemama]

The buyer can ask for a different shipping address all he likes.  Never change from the address on the PAYPAL payment.  Ever.  Ebay may protect you for an eBay case but they cannot and will not protect you on a PAYPAL claim. 

It's the only real seller protection against INR we have.

[d-k_treasures]

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@magazinevault5 wrote:

Sorry for yet another post about this as I know it is a common question. Buyer buys and pays, then requests shipping to a different address. Sometimes it's for legitimate reasons, sometimes not. In my recent case, the buyer's address for my transaction is the same in both Paypal and ebay, eligible for seller protection in both. After the transaction, he requests shipping to a different address. I say no (with details as to why and to cancel and rebuy if desired). Next apparently he calls ebay, and ebay messages me saying I should ship to the address he requested in his message. I call ebay and they confirm that I am covered if I ship to the new address. What? I thought that was against their own policy? Also, I could still have trouble with Paypal if I used a different address, right?

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Yep. Cancel with problem with buyers address and have them repurchase it.

Ebay only gives you their side -- but never mentions who controls the money and their requirements.

[emerald40]

DO NOT DO IT.

You can - tell buyer - will he agree to cancel the sale - buyer requested.

Have him change the address both in paypal and ebay.

Relist, have him rebuy it, and then you will gladly send it to that address.

[missjen831]

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@magazinevault5 wrote:

Sorry for yet another post about this as I know it is a common question. Buyer buys and pays, then requests shipping to a different address. Sometimes it's for legitimate reasons, sometimes not. In my recent case, the buyer's address for my transaction is the same in both Paypal and ebay, eligible for seller protection in both. After the transaction, he requests shipping to a different address. I say no (with details as to why and to cancel and rebuy if desired). Next apparently he calls ebay, and ebay messages me saying I should ship to the address he requested in his message. I call ebay and they confirm that I am covered if I ship to the new address. What? I thought that was against their own policy? Also, I could still have trouble with Paypal if I used a different address, right?

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Wow that is horribly unprofessional of eBay! How dare they send you messages telling you to ship to the other address!! You lose seller protection when you do that! eBay will not take the loss for you when the buyer files a PayPal dispute or a credit card chargeback! 

[emerald40]

Need to reread but are we sure this is an actual ebay email and not a phishing one made up by this buyer?

[d-k_treasures]

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@emerald40 wrote:

Need to reread but are we sure this is an actual ebay email and not a phishing one made up by this buyer?

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well, it sure sounds like something they would do. After all, they would have to give back their fees if it gets cancelled and not repurchased.

[missjen831]

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@emerald40 wrote:

Need to reread but are we sure this is an actual ebay email and not a phishing one made up by this buyer?

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The OP says it came from ebay and ebay is known to do this. They do it for blocked bidders

[emerald40]

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@d-k_treasures wrote:

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@emerald40 wrote:

Need to reread but are we sure this is an actual ebay email and not a phishing one made up by this buyer?

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well, it sure sounds like something they would do. After all, they would have to give back their fees if it gets cancelled and not repurchased.

______________________________________________________

Just read OP again and that email makes even less sense.  When a buyer calls ebay about a transaction (general info, not to open a case) does ebay ever email the seller with the response they gave buyer?

Sounds phishing to me. 

OP is there a specific name on the email.  Call ebay back and confirm this email is real. 

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[emerald40]

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@missjen831 wrote:

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@emerald40 wrote:

Need to reread but are we sure this is an actual ebay email and not a phishing one made up by this buyer?

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The OP says it came from ebay and ebay is known to do this. They do it for blocked bidders

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I hope the person left his name.  Because I would be on the phone with corporate outting this person that she needs to be retrained.

If at the very least, this email, if real, would expose that yes CS are this poorly trained.

But I do not care if this came down from Mount High, I still would not follow that advice.

[dtexley3]

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@missjen831 wrote:

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Wow that is horribly unprofessional of eBay! How dare they send you messages telling you to ship to the other address!! You lose seller protection when you do that! eBay will not take the loss for you when the buyer files a PayPal dispute or a credit card chargeback! 

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Per the blues this does not void **eBay** seller protection.  However it DOES void **paypal** seller protection.  The buyer can file on paypal and you lose.  eBay reps are only giving out the advice regarding the eBay policy, which is not the paypal policy.  The blue that responded openly stated that the advice being given only reflected eBay's policy and it was up to the seller to know if the payment processor had a different policy.  weasel is as weasel speaks.

[nowthatsjustducky]

If it was the same ZIP code at least, I would print the label as paid with the original address, then carefully tape a bit of paper with the new address over it.  That way, in PayPal's eyes, you shipped to the address on the payment, but it is still going to the address the buyer asked for.

Again, this would only be if the new address had the same ZIP as the old one.

[dtexley3]

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@nowthatsjustducky wrote:

If it was the same ZIP code at least, I would print the label as paid with the original address, then carefully tape a bit of paper with the new address over it.  That way, in PayPal's eyes, you shipped to the address on the payment, but it is still going to the address the buyer asked for.

Again, this would only be if the new address had the same ZIP as the old one.

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But a purchased label already has the destination address (if I recall correctly) embedded in the barcode, so this would delay delivery to the correct address.

[nowthatsjustducky]

The few times I've done it that way, there did not seem to be any delays.  I am guessing that they first go by what the persons sorting or delivering read with their own eyes moreso than what is embedded in the tracking code.

[dtexley3]

attached would probably be a better term than embedded.