Buyer asking for return address

[coastalbreezeresale]

I have received a request for a return. This is only the 3rd time for a return in my entire history of selling on eBay so I’m not overly familiar with the process. The buyer is stating she cannot figure out how to print a label from her account. I even sent her the link that explains the steps. Now she is requesting my return address so she can send it back on her own. Am I understanding this correctly - sellers are not to share personal info such as an address? My other two returns were completed with no problems and I was not involved with the customers in any way on those transactions. 

[stainlessenginecovers]

Tell the buyer you CANNOT give them that information and that they need to open an 'official' return. 

[dbfolks166mt]

    Your post is missing a few details. Was this a domestic shipment? If the buyer is international they may not be able to create a return label. Did you actually send this item or was it a drop shipment? If you drop shipped the item the return shipment will be coming back to you not the company you drop shipped from. Has the buyer actually opened a return case as stainlessenginecovers suggested and if so what is the reason for the return? If they have how have/did you respond? If this is anything other than a remorse return you should be providing the return shipping label and all they should have to do is print it. 

     If they have not opened a request for a return then if you wish to provide customer support you could instruct them how to do so and even provide the link. 

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-receive...