mam98031 • Volunteer Community Member • Buyer/Seller since 1999
First what you are attempting to do by closing your accounts and moving stuff around is likely to get you in trouble with both Ebay and PP. Opening a new account will NOT protect you from anything. Ebay will link the new account to this one. So if your goal is to outrun this buyer and avoid a return / refund. That isn't happening. Ebay won't allow it.
You don't have to be "motivated" to accept a return. Heck you don't even have to agree with it. If the buyer files an INAD, you will have to take the return and refund the buyer. So since you have moved that money out of your PP account, you should start working on moving it back. And if there was sales tax and shipping charges, you will need to cover that in the refund too. Ebay will credit your Seller invoice for the sales tax, but you have to refund it first.
As to the negative FB. If the buyer left that above your tracking shows the item was delivered, between that and the emails you have from the buyer, you might be able to contact Ebay and get it removed. But if it did happen after the buyer received the item, you aren't likely to get Ebay to remove it.
You could, after you complete the return and refund, nicely ask the buyer to consider revising the FB they left for you. If they say they would, then you can send them a FB change form. But never send one before your buyer says they are willing to do it as they have a short shelf life, you can't send a second one and your buyer needs to know to be looking for an email from Ebay on the subject.
Remember. Stay polite and professional through EVERYTHING. I know that can be extremely hard, but if you want a chance of that negative getting removed, you must not tick off your buyer any more than they already are.
Keep us informed on how things are going. I know this was an expensive item and likely to be a hardship to come up with the money. But you will need to do that if they file an INAD.
@Anonymous wrote:Thank you for the quick reply. I will return the item, then i will close my PayPal and my Ebay. I am not trying to close them because of this issue. My biggest fear is that the buyer will return the camera damaged. I have already spent the money i made from the sale of this camera, on a new camera, assuming everything was ok. I have the money to refund him it's fine, but i can't be out the money if he returns the camera broken & i cannot resell it. Is there any protection if the buyer returns the camera broken or returns an empty box? The buyer only has 2 Ebay transactions and his account is new.
I will request feedback revision after the buyer sends back the camera. Should i be asking the buyer to send it back insured just in case?
Ebay will not allow you to close your account within 60-90 days of a transaction. Good to hear you will be able to cover the return funds. For many that would be a challenge especially during this pandemic.
Don't send the FB revision form to your buyer UNLESS you have discussed it with the buyer and they agree they would be willing. Also you need to tell them that Ebay will send them an email once you request it and it will contain a link so the buyer can easily change the FB.
@Anonymous wrote:I am in my right to request that the buyer pay return shipping though right, or does Ebay inform the buyer that they have to pay return shipping when they file a return claim?
And i don't fully understand why i couldn't leave feedback for the buyer? It says "private listing" and it doesn't allow me to give feedback on his profile?
Since you have a No Return policy on this listing if the buyer files for the return using a Buyer's Remorse reason, you will actually have the option to deny the return request if you want. But know if they paid with a credit card, they will just likely go to the CCC and file a dispute. But you are within your rights as a seller with this type of return policy to deny it.
If they file a proper Buyer Remorse return request you can still accept the return of the item if you want and yes the buyer would have to pay for the return shipping.
If they buyer files an INAD, you will have no choice in the matter, even if they lie when they file it. On an INAD the seller has to pay the return shipping.
I don't know why you were unable to leave FB. But maybe that is a good thing. A seller is not allowed to leave negative FB nor are they allowed to say anything negative in the FB they leave. If a seller does that they can get in trouble with Ebay.
