Block bidder list

[babesla216]

I have been experiencing repeat bidders who do not pay or respond when eBay sends them a invoice and do not reply to my messages for payment. After the time expires for them to pay. To avoid these buyers from bidding, I place them on my block bidder list. Unfortunately, this is a joke because they will change their user ID and then bid on your items again for the same result of no response. eBay says to just cancel the order. What happened to filing a case feature? It seems that your only option is to cancel the order and relist the item. When is enough enough! There should be some type of violation against policy in place to keep this from happening. I have set my selling preferences which do not help. If you cannot file cases anymore, there is nothing that prevents this from happening. No suspensions or account closing. Any suggestions? Ebay do not seem to have a real solution for this. Any suggestions?

[1tuna]

my suggestion is to cancel them in 4 days or after 96 hours

cases for non payment cant be opened anymore,the new method is much better /faster and has half the steps of the old way

after 4 days you cancel and you are done

canceling any other way is not the way to do it. you never want to use the address thing to cancel with if they do not pay

[pburn]

The very best suggestion for you is to list with the fixed-price, immediate payment option. Customers will pay be required to pay immediately.

Here are the tools/options eBay gives you to minimize or eliminate nonpayment transactions:

1. Used fixed-price, immediate payment listings.
2. Remove "best offer" option from listings or decline all offers (for now--eBay is rolling out "immediate payment" requirement on offers.)
3. Add all nonpaying customers to your Blocked Buyer List.
4. Utilize the cancellation option "buyer didn't pay" for all nonpayment transactions. Customer will get a "strike" on his/her account.
5. Change Buyer Requirements to block any member who has two or more strikes in the last 12 months (the most restrictive setting.)

[eunster1313]

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@babesla216 wrote:

I have been experiencing repeat bidders who do not pay or respond when eBay sends them a invoice and do not reply to my messages for payment. After the time expires for them to pay. To avoid these buyers from bidding, I place them on my block bidder list. Unfortunately, this is a joke because they will change their user ID and then bid on your items again for the same result of no response. eBay says to just cancel the order. What happened to filing a case feature? It seems that your only option is to cancel the order and relist the item. When is enough enough! There should be some type of violation against policy in place to keep this from happening. I have set my selling preferences which do not help. If you cannot file cases anymore, there is nothing that prevents this from happening. No suspensions or account closing. Any suggestions? Ebay do not seem to have a real solution for this. Any suggestions?

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Resolving unpaid items with buyers

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=12&pos=1&que... 

[onefootflipper]

Those look like nice purses and you seem to have plenty of them so why are you running auctions instead of fixed price store format? I never auction anything.

[fashunu4eeuh]

”If you cannot file cases anymore, there is nothing that prevents this from happening. No suspensions or account closing. Any suggestions? Ebay do not seem to have a real solution for this. Any suggestions?”

The ability to give the non-payer a strike is still there. Now, the Unpaid Item Dispute is replaced with a better option. After 4 days, the seller can cancel the transaction for non-payment and a strike is left on the buyer’s account.

[nobody*s_perfect]

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@babesla216 wrote: ... bid on your items again for the same result of no response. eBay says to just cancel the order. What happened to filing a case feature? It seems that your only option is to cancel the order ...

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The unpaid item claim process (and the associated nonpayment strike) haven't disappeared, they just got changed into a type of cancellation.  But if you wait 4 full days, and then choose "Buyer didn't pay" as the reason for cancellation, then the effects are the same as with the old 2-step, 6-day process.

Unfortunately, there is still no way to prevent a nonpayer from opening another account, and no system for canceling accounts that accumulate large numbers of nonpayment strikes. The old "3 strikes and you're out" policy disappeared when eBay set up the seller site preference that allows you to block bidders/buyers based on the strikes they have received. Sellers who have set up all of their listings as fixed price with Immediate Payment Required don't care whether a buyer has strikes.