@mysmallstoremn wrote:
WOW SNAD was already trouble, returns as well - I had a woman who return a box of rocks 10lbs, I had to pay USPS and additional fee to have it delivred - couldn't fight it as she made a "return".
I noticed the product identifier and I'm working on it - not easy when you work with indi designers lol but we will get there.
Thanks for the info, much appreciated.
Yeah exactly. I gave feedback for years as returns need to be more fair for sellers. Instead, they make it less fair... lol.
We have even had cases like yours, where the FedEx packages were weighed. We had evidence of drastic weight differences of both packages.
Still not protected.
We had customers whos own photos showed a clean new metal shiny item. He took pictures on pavement, and in later pictures has very clear scratches on the once-shiny metal.
Still not protected.
We had customers who claimed they received an empty box... yet when we ask for pictures of it, he's "on his way to his shop and he will take pictures once he is there"... he brought his "empty box" with him to his shop??? Then gives us a negative feedback because we "cheaped out on shipping" when HE chose USPS shipping? And in the first couple pages of feedback did this over 15 times to other sellers?
Still not protected.
We had buyers use wrong ship boxes to return, $75 delivery fee... still not protected.
We had Item Not Received cases, where it was decided WITHOUT a hold (as they used to do 10 day holds to give it time). Later htat same day, item was delivered, and found out you are NOT protected in this case. No eBay policy states they have to send the item back after an Item Not Received case!
Well, it's not really anything new to not be protected.
Just a bit frustrating that now there's potential penalties for high return rates, and you can NOT combat the returns. That potential 4% FVF is a HUGE HUGE loss, and could effictively prevent you from competing in your category.
