mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@thecrazyham wrote:"If a payment method was declined and you had IPR on the listing, the purchase would have never gone through."
You would think so right? That's why i posted about it, but i got notified of the sale by the eBay app on my phone and it was listed in the Seller Hub despite it being a IPR and there being no payment received.
That doesn't mean the payment the buyer submitted failed. It means that IPR wasn't recognized on the transaction. IDK why. Seems something you should report to Ebay as an issue.
@thecrazyham wrote:"All you needed to do was to wait a little longer. 96 hours after the last invoice you sent, you could have cancelled the sale using the reason the buyer did not pay. That puts a non payment strike on the buyer's account too."
I waited long enough, 48 hours without any reply by the buyer to messages or payment is long enough. I couldn't use the reason that the buyer did not pay, because its an IPR listing, there was no option to cancel the sale based on payment, because there shouldn't have been a sale without a payment!!! Of the options i had, the sellers address being a problem was the only one. And for those that said you won't get the address until they pay... **bleep**... I had an item sell via auction about a month ago and soon as it sold i could click on the order number in sellers hub and the buyers name address and phone number were all available to the right hand side of the order page.
So something was wrong with the buyers account, or there was a glitch when he made the purchase, i have no idea. But i contacted eBay about the whole thing this morning and i was told it was the best way i could have handled it in the situation, they wouldn't tell me how the order went through without a payment being an IPR BIN listing, but she said there was a failure on the buyers end, whatever that means.
Anyway, its all handled and i'm not worried about any sanctions against me, there was no payment, so no sale, done.
I respect that 48 hours is long enough for you, it just isn't the rule on Ebay. Ebay isn't going to change the rule for you. Since you posted this thread on the 19th and today is the 23rd, you should be able to process the cancellation today after a full 96 hours after the original purchase. Unless you sent an invoice, then it is 96 hours after that.
You aren't seeing the option to Cancel for non payment by the buyer because you are trying to file it BEFORE that option is available. It has nothing to do with the listing being IPR. While you want to open one after 48 hours, the rule is 96 hours and you can't get around that.
