After eBay's latest update (about a week ago) I found that I was no longer providing automatic positive feedback to my buyers when they submitted payment. I called eBay and was told that Seller Hub never had an option for automatic feedback - that the option is only available in Selling Manager Pro (which, I found out, is still available to those wanting to leave Seller Hub). I was told that, using Seller Hub, all feedback to buyers must be given manually on an individual basis. As I have been using Seller Hub for many months now, and have only lost automatic feedback a week ago, I know this isn't true. Like many sellers, I believe that giving timely, positive, feedback to buyers is important. Automatic feedback expedites the process for larger sellers, encourages buyers to reciprocate, and gives buyers a better feeling toward sellers who provide it than they have for those who don't. Is there anyone from eBay (who actually knows what's going on) that can explain why this option is now discontinued and what notification was given to sellers that it was being discontinued? And PLEASE, eBay, make believe your talking to a member with an IQ over 60 and answer the questions specifically. Not the usual hype that we've all heard ad nauseam (--- Good question - we'll pass it up the line --- It's in our next update! --- We're working on that right now --- etc., etc,). Thank you.
