jonathanbrightlight Volunteer Community Mentor
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
So we've not had as much discussion about the automated feedback in the last week or two, which is fine, people are getting used to it and/or just don't have as much to say anymore, but I thought I'd share our company's experience with it. I'm not including the company's eBay username or link here because I don't want this to appear like advertising, but it's not like it's a secret either.
I have been copying our feedback into a spreadsheet so I could do some analysis on it for a bit, mostly so I could see if any of the automated feedback appeared to have been replaced with customer feedback (other sellers have reported seeing this, but we get enough feedback there's no way I could keep track manually). It's not perfect, but it gave me at least a rough idea.
So, since the first automated feedback was left for our account, we've had feedback left for a total of 715 orders. Of those, 591 are eBay Automated Feedback, and 283 were left by the buyers directly. It appears about 40 of those manually left ones were originally automated and then changed by the buyers.
The interesting thing about that to me is that the number of manually left feedback appears to have actually increased over our usual monthly total. That first automated feedback showed up almost exactly 30 days ago now if not exactly, and in any given 30 day period I've usually see us get between 230-250 feedbacks from customers before the automated feedback began. So while it's not a big increase necessarily, in the manually left ones, it is still an increase.
With the automated feedback, we'll end up getting over 9,000 feedback per year at this rate, since almost every order will receive feedback of some type. We're on track for around 9,500 orders this year if the pace stays consistent, but the holiday season will likely bring more orders per month, so 10,000 isn't impossible at all. If an order has an INAD or INR case opened it won't get automated positive feedback, or I think my understanding is that if the order is delivered late it won't either, but even so, that's a lot of feedback. We have just over 17,000 lifetime feedback over the past 14 years, so that's a massive increase in the numbers, though to be fair we've greatly increased the size of our operation over that timeframe too. We could easily have double that in the next two years, though, which is crazy.
Open to questions if anyone's curious about any of this!
@pickapaper wrote:I just noticed on one account that there seems to be a different automated feedback that eBay left, different from the usual one that includes something about tracking:
This auto FB says "order delivered on time with no issues". If this is one the buyer left, wouldn't it say so instead of saying eBay automated feedback? The interesting thing about this one is that the item was sold Sept 7. If eBay did indeed post this FB, how would they know there aren't any issues since it hasn't technically been 30 days yet? In the thread about it, the seller said his funds aren't to be released until Oct 9. Am I missing something here regarding the feedback?
It says to the right of the example you provided that it was an automatic feedback issued by Ebay.
Ebay is playing the odds. The vast majority of transactions go off without ANY issues whatsoever. The automated feedback does NOT remove the buyer's right to post feedback or file a claim of some sort.
If a buyer wants to leave feedback they can within the 60 day window. If the buyer leaves feedback, the auto feedback is removed.
@nyr134 wrote:Good information - thanks for sharing.
One of the concerns expressed by some here was that the positive automatic feedback would be replaced by manual feedback that was either neutral or negative. Have you seen any of that yet?
That is possible. Buyers retain the right to leave feedback for 60 days from the purchase. So if the buyer was unhappy and want to leave a neg or neutral, they are free to do so. Just like they were before this auto feedback started.
