Authentication system is a joke

[mintbasilthyme]

The authentication system is super flawed. I am FUMING right now. Was selling my LV purse that I bought with MY own hands from the LV store, and I received notification that authentication failed. All the notes I received from the authenticator was “Unable to confirm authenticity” with nothing else. Why unable to confirm? What’s wrong with it? No notes. Nothing. Now I got a “violation of Counterfeit item policy” when I know for a fact that my bag IS authentic. It’s not right that the authenticator was unable to authenticate (and I will add—"Unable to confirm authenticity" means that they aren't saying it's fake, but can't say with certainty that it's authentic) and I’m getting doxxed for “selling counterfeit item,” I swear on my life my bag is REAL. Unless it was all a dream where I walked into the store and picked up the bag and purchased it!

Why can’t the authenticators actually authenticate the item?? or communicate with us better why the items didn’t pass and not just leave a one line note. Like, even if you know 100% the item is real, it’s 50/50 chance it’ll get returned back to you as they tell you “oops we don’t know how to tell if it’s real sorry. we won’t tell you why but we’re gonna say you violated our policy anyways”

[mintbasilthyme]

This! Thank you!! I don’t know much about the authentication system but now that i’m reading more into it, it is so flawed. I know what I bought. It seems like they decide on just a flip of a coin. I ended my other listings that require authentication because of this.

[ckimodog]

@mintbasilthyme 

Sadly, it's a common topic here on this forum. There are certified GIA jewelry sellers of many years receiving notices that their gemstones are not authentic or fake.  Really? If you don't hire good help, you will never get good results & this is the result.  I am truly sorry for your situation.  There is no doubt you work hard on your shop, but again we are at the mercy of eBay's poor decisions where this authentication process is concerned.  Frustrating to say the least. 

Hang in there !

[justagirl12]

Not true. The authenticators eBay has hired are top of their game in their respective fields… bags, cards, sneakers. They are definitely not “random minimum wage employees”. 

[justagirl12]

That’s because they don’t come right out and say it. Maybe to take some of the sting out or maybe bc of liability issues.

As for your Gucci bag, regardless of ribbon…it’s clearly a fake.

[ckimodog]

@justagirl12 

If you say so...

[justagirl12]

Her bags are fake. Period. Why are you blaming authenticity?? The seller is selling fake bags. 

[chapeau-noir]

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@justagirl12 wrote:

That’s because they don’t come right out and say it. Maybe to take some of the sting out or maybe bc of liability issues.

As for your Gucci bag, regardless of ribbon…it’s clearly a fake.

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@justagirl12  Seeking knowledge: is it the +/- stitching that tells you?

[justagirl12]

The locky bb came out in 2018. You could very easily call LV and ask for a copy of your receipt. I was able to get a receipt for an item I purchased 25 years ago. 

[justagirl12]

It’s everything. But if you look at the photo where she deliberately tries not to capture all of the interior leather label you can see the Gucci font and size is wrong…it’s not even a good fake. It’s like a street corner fake.

[toysaver]

Designer outlet stores are not immune from selling counterfeits.  It can be done intentionally for immense profit by an unscrupulous manager or it can be a crime committed in a return scam where the original is kept and a fake is returned.  Store clerks are rarely experts.   Makes the whole idea of designer products seem ludicrous. 

[mintbasilthyme]

If you say so lol

[mintbasilthyme]

If you say so 😊

[chapeau-noir]

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@justagirl12 wrote:

It’s everything. But if you look at the photo where she deliberately tries not to capture all of the interior leather label you can see the Gucci font and size is wrong…it’s not even a good fake. It’s like a street corner fake.

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Thank you! In this case the stitching made me wonder - the one thing I do know about designer leather goods is that the stitching is meticulous, and this one had a lot of irregularities.

[dolcetreasures]

I question this contention as I have seen post-acquisition SneakerCon job searches which are seeking inexperienced, high-school graduates to go through their Authenticators Program. I’m not sure how that applies to their other authentication programs, but if keeping costs down is a primary focus, then I can see that the comment may not be too far from reality. 

[511virgo]

Totally agree with you!  My pristine LV bag was just marked as being authentic but having "minor issues", but the issues listed included "damaged hardware" - not "slightly scratched", but damaged!  I'm pretty sure that they saw the original plastic protectors on the hardware and called that "damaged".  I can't even see scratches on the hardware now that it's been returned to me and the original plastic on most of the hardware is still intact.  They mentioned the interior was "pilling" - it simply has a texture, it's not pilled.  The buyer cancelled the sale because the inaccurate description given by the so-called "authenticator".  I'm done with EBay when it comes to my designer bags.