eBay

partfinds · ‎01-17-2023

Everytime I want to find out from other sellers their experineces and solutions , my thread is being moved to different board away from everyone else’s view? It seems Ebay wants us to stop exchanging viewpoints esoecially related to technical issuesthat are never resolved anyway. So what is the reason that the discussion is being moved if it doesn’t get Ebay’s attention?

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Do-you-have-trouble-with-price-in-the-list...

zamo-zuan · ‎01-17-2023

I have expressed this issue many times and it just seems to be getting worse and worse.

I understand the logic of separating by category. But that's the first step of content moderation on forums. Problem is there's far too many different forums and the majority of them have little to no traffic.

Ideally, things should be designed in a way that the traffic and posts are balanced across them.

The technical issues board, which should be all intents and purposes be one of the most important forums that drives the most traffic, literally has about 1/16 of the traffic of the sellers forum. It's setup towards the end of the menu bar slipped in between others and has an odd name "Share eBay Technical Issues".

There's also a difference between technical issues for buyers and sellers. Buyer issues are often addressed far quicker than seller issues (an example of this is the Handling Time errors 1-2 years ago - buyers issue fixed with 24 hours, the seller issue is STILL not fixed).

EBay staff has directly told me that their tech support cases are reliant on being able to have enough sellers call in and report it to get it addressed.

How on earth are we supposed to do that if sellers aren't aware of what to look for, you aren't allowed to post in a place that sellers frequent, and the tech issue forum itself has 1/16 the traffic of the sellers forum - when the sellers forum is mostly sellers.

The sellers forum would be the best place to bring awareness of what to check for on your sellers hub. But they don't allow it, and that's troubling for anyone facing those issues and stuck between a rock and a hard place when the tech team says "Sorry we don't have enough reports yet!"

View Best Answer in original post

pjcdn2005 · ‎01-17-2023

The mods seem to be on a 'this post belongs on another board' mood right now. To me it seems that they go in spurts. They will move tons of threads for a while and then it will slow down. I know that others have complained about it because they want to post on a board where others are going to see their post and make some suggestions.

partfinds · ‎01-17-2023

@pjcdn2005 “…where others are going to see their post and make some suggestions.”

they pin their threads to top so I see no reason why they move stuff around apart from wanting to bury threads.

pburn · ‎01-17-2023

@partfinds wrote:
Everytime I want to find out from other sellers their experineces and solutions , my thread is being moved to different board away from everyone else’s view?

Each board has its own specific "mission statement." There are excellent, knowledgeable members who only view certain boards and can give the very best advice on issues that are posted on that board, but who very rarely check topics on other boards. There are people with more experience on the Buying board, the Payments board, the Returns board, the Seller Tools board, the Share eBay Technical Issues board, who can best address certain specific issues.

@partfinds wrote:
So what is the reason that the discussion is being moved if it doesn’t get Ebay’s attention?

No one from eBay reads these discussion boards unless @ mentioned. Your thread will not "get Ebay's [sic] attention" no matter which board its on.

Good luck with your issue! 😊

hartungcards · ‎01-17-2023

Because there are no technical issues with eBay. It's all your imagination.

stainlessenginecovers · ‎01-17-2023

The 'board' something is posted probably matters less than 10% of the time. I, as do most, just click 'community' and anything 'newest first' pops up. My guess, is nobody else has that pricing issue.

pburn · ‎01-17-2023

@pjcdn2005 wrote:
I know that others have complained about it because they want to post on a board where others are going to see their post and make some suggestions.

If it were up to sellers, every single topic would be on the Selling board--including threads like "I can't log in"--because, well, you know, "I'm a seller"! 😄

Maybe there could just be one board where everyone can post anything and everything, and readers can pick and choose among all threads. 🤔

coolections · ‎01-17-2023

They have a special board already, so if you have technical issues that is why they move your topic there.

partfinds · ‎01-17-2023

I know they created special board that noone visits and has no purpose. I posted in “selling” so i can discuss it with other sellers and it is not ok to move it before solution/best answer is picked. Best answer is also being rushed to picked so thread can be archived and not see light again.

coolections · ‎01-17-2023

People are not interested in technical issues. Most technical issues are solved within a few hours. Many of the issues sellers come here blaming ebay for is actually their computers, modems etc. If your situation is actually something Ebay needs to take care (many reports of the same thing), there will be replies to your inquiry over there.

dnasilver · ‎01-17-2023

Where can we see these unique "mission statements"?

pjcdn2005 · ‎01-17-2023

Up until the past few days very few threads were being moved and I never noticed it being a problem. But for some reason many new posts started getting moved. The other morning I came on and found a dozen posts moved so I spent more time clicking on links than on reading the posts.

The op posted this on the sellers board because it is something that specifically pertains to sellers. It's hardly a "i can't log in" type of thread.

stainlessenginecovers · ‎01-17-2023

The easy fix may have to be, going forward- is to have titled it

Any other Sellers having this issue?

and then detail in the post.

chapeau-noir · ‎01-17-2023

@partfinds wrote:
I know they created special board that noone visits and has no purpose. I posted in “selling” so i can discuss it with other sellers and it is not ok to move it before solution/best answer is picked. Best answer is also being rushed to picked so thread can be archived and not see light again.

Khoros manages this board, not eBay - this is basically a bolt-on forum. No one is trying to hide posts. No one is trying to manipulate best answer so the post can be "rushed" to be archived (post locking takes place sometimes two years after the original post). No plot. I know it can be annoying to have these posts moved around, but it's the way this forum is organised. Perhaps a 'seller alert' type title may help.

Hell is empty. And all the devils are here.