I've lost faith at this point to be honest.
The glitches were always unreasonably bad after 2018. But this year took it to a whole new level.
In the past, it'd be hard to get publicity on the bad glitches, but if they affected the main experience of searching and purchasing the item, it would be fixed in 1-2 months. This year, things had broken in Feb and STILL aren't fixed.
The worst part is eBay had actually reached out to us and gathered more information. I had several detailed email chains and phone calls. I got connected to someone else who had me send all the evidence of different issues, which I arranged images and spreadsheet of the problems in 9+ different folders. I was told they might ask me questions so don't mind if I receive multiple emails as followups.
Once I provided the evidence, I received ABSOLUTELY NO RESPONSE. None at all. Not to a single one of the issues.
This sends a clear message, and tells me it's one of two possibilities:
1) They are aware of the problems but can't respond because, as typical corporate policy goes, they are trained to never admit to anything in writing.
2) They have no idea how to fix it and can't straight up say that.
I'm leaning towards #1 being the correct one. Because on the phone, the people I spoke to communicated very well. They were very understanding and knowledgeable, and seemed to genuinely want to help. But I had noticed, even immediately after phone calls, the tone was completely different in writing. Much less committal, and acting contradictory to what was said on the phone.
At the end of the day, they can't claim they aren't aware of the issues. In my experience the tech team does try to claim there's "no problem". But that excuse shouldn't fly when there's evidence of the problem. (And this is one of the things I said to the eBay reps I spoke to - I understand if they are just a middle person and a messenger - but if they are supposed to be the ones assisting sellers, they should be the ones to escalate things when the tech team doesn't give a proper response).
But yeah, I've gave up. This year is the worst one we've had in 12+ years on eBay, by far. We're at the lowest sales/30 days we've ever been at since our first year. There's still endless glitches, and the date performance started falling was the day these glitches appeared. They simply don't seem capable of turning things around at this point. It's not possible when they keep changing features without fixing the problems - it reaches a level that it becomes impossible to find the issue when there's multiple issues stacked on top of each other.
