Yeah and much of the issues are easily reproduceable.
Adding up the traffic page and ad page and traffic report, noticing that ALL of them are very different totals, makes it quite apparent. And it was heavily covered that the traffic issues appeared when performance issues began.
I can link listings that will tell you the vehicle isn't compatible with vehicles that are literally on the compatibility chart.
How about the traffic page totals going to > 100%? Which is IMPOSSIBLE, lol. This alone should make it pretty clear that there's a problem:
Or handling time being ignored in a listing that clearly has it set?
They "removed" Guaranteed Delivery like two years ago at this point. So how come our rate table pages STILL have the delivery time options from the Guaranteed Delivery program? Meanwhile, they REMOVED the admin/settings page for GD. Meaning there's no way to turn off Guaranteed Delivery.
TLDR: This means there's TWO different shipping systems running at the same time. And depending on which GD settings you had when they removed the feature determines which one you are in. Our shipping settings do NOT function like the shipping settings work for new sellers and/or sellers who did not have D2D Guaranteed Delivery chosen.
The only response I really got from eBay on ANY of these was regarding the traffic page and was not helpful at all:
"As part of Halo attribution, we made a change to how clicks are defined. Clicks are any interaction with the promoted listing, i.e. if a buyer marks the listing as Add to watch, we will account for that as a click. This makes the data reported on Performance tab a bit further off because Performance tab is displaying Page Views but Ads dashboard is displaying the clicks as per this latest definition. Here is the link for Seller Announcement -> https://www.ebayads.com/2023/02/15/seller-announcement-promoted-listings-standard-fees-are-changing/...
Ironically this debunks their whole excuse. They say "clicks" on the Promo page include not only Views, but any interaction, right? Well if 100% of our items are in promos, then based on this explanation, it should be impossible for the Performance page numbers to be higher than the Promotion page. Meanwhile, I've shown evidence to them that the Performance page is CONSISTENTLY higher than the Promo page!
Yet they still offer no explanation.
The crazy part? A few weeks back, (as commented on this thread: https://community.ebay.com/t5/Selling/Notice-something-with-Promoted-listing-impressions-dropped/m-p... People thought something was broken because the impressions drop, but the reality is they had actually FIXED the issue with the performance and promo page reporting wrong numbers! It was a FIX, not an error! The graphs people were seeing before (with huge amounts of impressions) was the incorrect one! Of course people were wondering why impressions dropped, but things were functioning HOW THEY WERE SUPPOSED TO. Which meant yes, the traffic numbers did drop, but to levels that actually MATCHED the statistics. They were the real statistics without any reporting errors showing higher impressions than the other pages.
But then after reports of the issue, they "fixed it" - and then visually the impressions showed up higher (alongside performance actually dropping).
So this makes it clear they aren't even able to tell the difference between a glitch and working properly anymore, and they're "fixing" things when they are actually working properly. Which means they're relying on broken statistic reports to fix their reporting errors...
And then there's the issue that happened awhile back now.. Do you remember a couple months back with items stocks getting changed on the monthly GTC relist? The one they blamed on EIS? Here is a link to them mentioning it: https://community.ebay.com/t5/Announcements/Seller-Protections-for-listings-with-International-Shipp...
I had reported this to them, and for example, what was happening at the time was if your listing had quantity set to "2", the listing itself was displaying "2" stock. But if you used any of the eBay API functions to check the item, eBay was actually reporting an INCORRECT stock (like 20).
To summarize, the listing page itself had the stock number correct, but eBay's internal data was showing an incorrect number.
Once the GTC time expired for the month and it relisted, rather than using 2, it was using the INCORRECT stock number reported by the API. So listings were being relisted with 20 stock, even though they were not set to 20.
They announced they "fixed it", and now when the GTC relists, it is staying with the original stock (2).
BUT! If you check any of the data of these listings, the quantity is still incorrect! The quantity number on the listing page is NOT matching their internal data! And this error is still happening to this day!
Meaning rather than fixing the actual issue (or even finding it), they did a bandaid to fix GTC relisting. But the problem wasn't even GTC to begin with - the problem is that their underlying data is reporting a wrong number! And it still is!
They aren't even able to properly find glitches in their system and fix them. There's no reason that I should be able to diagnose an issue better than they can, because I can only see a fraction of what an internal developer could.
So yeah, definitely lost faith. They obviously don't know what they're doing, they have no clue what's going on, and can't possibly know how to fix it.
