I have an order I sent out. I shipped to the Ebay given address. The package shows it is being returned to me as "no such address". I emailed the buyer and gave them the address provided by Ebay. The buyer replied the zip code is incorrect. So I say "Ok , I will ship with the corrected zip code as soon as it is returned to me." I went back to my shipping program and entered the address with the corrected zip code given by the buyer. The shipping program rejects the address zip code given by the buyer (15025) and automatically changes it to the address zip code (15237) code given by Ebay. The 15237 zip code is for Pittsburg PA (the order city and state) the 15025 is for Clairton PA which is about a half hour from Pittsburg.
I e-mailed the buyer to let them know I was having an issue with the address and asked them to send me the complete address and have not heard back from them. On the other platforms I sell or on my website I would have cancelled the order due to the address difficulties but with Ebays metrics I am not sure how to handle it here on Ebay?
Any help from the experienced Ebay sellers would be very appreciated.
Thanks so much.
