Not looking good. Just got email from UK rep pretty much saying too bad.
Hello xxxx
Thank you for writing back to eBay Customer Service about the amplifier (item xxxxxx) you sold to "xxxx". I'm sorry to hear that your buyer opened a case claiming that the item they received does not match what was advertised on your listing. I understand that you do not agree with the buyer's reason for sending the item back. Please be assured that I will thoroughly give you an update about this claim.
Before I proceed, I would like to let you know that we appreciate your effort in providing the best service to your buyers and we know how challenging it is to be a seller. I’d also like to thank you for taking your effort in resolving this issue by communicating with your buyer first.
xxxx, I've thoroughly re-investigated this case and I saw that the reason why we placed this case on hold for 5 days, is because the buyer's claim is valid. Please note that we treat a buyer’s reason for returning the item as valid, when they claim something that is not indicated on the listing.
Having this situation, I know that you are a highly responsible seller and you posted the item in a perfect state, though I am still humbly advising you to rectify this matter with the buyer. We kindly ask for your kind understanding and cooperation and we are encouraging you to facilitate the return of the item by issuing the buyer a return shipping label or collecting it from their place. In line with all this, once you've collected the item or once it has been returned to you, you may carefully check if it is still on the same condition before the buyer received it.
Once you've seen that the item was returned in a different state, you have the option in getting back to us so we can further be of assistance to you. Thank you for choosing eBay xxxxx. Have a great day!
Kind regards,
xxxxx
eBay Customer Service
