Allow Returns selectively ?

[collectiblehaven]

Is it possible to allow returns on only some of your listings ?  Or is it only “all or none” ?

Thank you...

[southern*sweet*tea]

Yes, you can change your return policy on individual items in the listing form on a desktop. Not sure if you can on the app as I don't use it.

[jeannicho22]

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@collectiblehaven wrote:

Is it possible to allow returns on only some of your listings ?  Or is it only “all or none” ?

Thank you...

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You can SAY you allow returns on some items and not on others.  A no returns policy will not deter someone who is determined enough, all they have to do is say the item is not as described and you no returns policy is worthless.

[jason_incognito]

Too many bad buyers know this.

[mam98031]

Yes, as others have shared with you, this is something you can do.  But it is in your best interest to understand what each return policy actually means before you start changing your listings.

A NO RETURN policy does not mean you won't refund a buyer.  ALL seller's return policies MUST meet or exceed the Money Back Guarantee policy.  

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. ALA Free Returns

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept the return and have the buyer pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

[jeannicho22]

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@jason_incognito wrote:

Too many bad buyers know this.

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Absolutely.... But it isn't just on eBay.  I just relayed a story in another thread about discontinuing  lunching with a co-worker because of her rude, abusive, dishonest and smarmy behavior at restaurants.

[coco9619]

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@jason_incognito wrote:

Too many bad buyers know this.

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Too bad many buyers know this.

[parkersparrow]

You can check or un check the returns box when making a new listing.

[femmefan1946]

Just keep in mind that No Returns does not mean No Refunds.

Use No Returns when you never want to see that* piece of carp again.

Even with No Returns you are allowed to demand the return of the product before refunding, but you will probably be required to pay for return shipping.

*Some sellers will accept a photo of the damaged/useless item again. Usually this is something like glassware that was not well packaged.
And of course, you can go to the shipper you hired (USPS , FedEx etc) for insurance if the damage was their fault. But refund your customer first.

[7606dennis]

Actually, you would probably be better off keeping a NO RETURNS policy in place.  You can always make an exception if the situation warrants it.  However, you must remember that any return policy that you have in place doesn't apply to Not As Described returns.