eBay

stz_auctions · ‎08-08-2022

I sell patches online from various Police, Fire and EMS departments. My buyer bought 21 of them and upon buying them we agreed that I would refund her $26 in shipping, since I would ship them in an envelope together, saving her a boatload.

She gets it and says not all 21 were there, which I KNOW for a fact they were, she said she would want a partial refund for the 'missing' ones, since she doesnt have them.

My question is, if I already sent a refund ($26), can she force eBay to take more money. I have tracking from USPS that says delivered. The sale was a few weeks back so I am unable to add USPS tracking info right now.

Thanks!

albertabrightalberta · ‎08-08-2022

@dbfolks166mt wrote:
Tell the buyer if they want to return the items for a full refund to open a NAD case with eBay. This often ends the phishing expedition and you will not hear back from the buyer again. Add them to your BBL list if you wish.

I would wait for further communication. Don't poke the sleeping bear!

Then if she contacts you again, tell her to return for refund. But I wouldn't tell the buyer to open a NAD case.

Instead, I'd tell her to open a return request, hoping she choose a remorse reason, at least costing her return shipping. (If she does open NAD, you're on the hook for the return shipping label but don't suggest it!)

NO PARTIAL!

albertabrightalberta | Volunteer Community Mentor
"I can explain it to you, but I can't understand it for you."

suzysemporium · ‎08-08-2022

"The tracking only comes into play if a buyer files a INR claim. If that happens and you upload the tracking information showing delivery eBay will close the case in your favor. NAD claims are a different story and are not dependent on tracking information."

Since he didn't have the tracking uploaded, could he use the message through Ebay she sent to him in and INAD case? She did state that she received at least 17 of the patches.

coolections · ‎08-09-2022

I believe you have many items not authorized to sell on ebay. Not sure about the patches but definitely the police badge. If Ebay removes them whatever you do, do not relist them.

powell-memorabilia · ‎08-09-2022

@dbfolks166mt wrote:
She has not done anything official on eBay, she sent me a message on 5 patch items saying

"Hi Sam - I ordered 21 patches from you and only 17 were in the parcel. This is one of the items that was not shipped. Do you have another one that you can ship to me? If not, I expect a full refund for this missing patch."

I have yet to respond to her. I sent the patches. I know she has them, I don't have them. They all were sent in one envelope.

I am not refunding anything unless eBay forces me to. I just added her to my blocked buyers list as she is a HUGE pain to deal with. Its first class, cost $3.88 to mail/ship. Not heavy at all.

Sounds like a phishing expedition. You can either ride it out and see what happens or kindly tell her you are sorry she is unhappy with the purchase and to open an official case with eBay and you will gladly provide a full refund upon return of the 17 patches she says she has received. Of course you are probably only going to get back 17 patches.

Not sure how that’s fishing for a refund. Buyer is asking for a replacement on what is missing. It is a toss up, but I’d lean towards believing the buyer over a seller who can’t get postage right and doesn’t upload tracking until there is a problem.

vintagecraze50 · ‎08-09-2022

Tell her that you sent ALL the patches to her and that if she wants to return ALL of them start a return request. My guess is that she will miraculously discover she has them all and keep the purchase, OR, she will further scam by sending back less than what you gave her. You take a chance that that might happen if they are truly scamming you. So, decide whether you want to give in to their additional partial, or tell them to send the whole lot back, and maybe not get all of them back.

vintagecraze50 · ‎08-09-2022

There is a likelihood that a seller can make a mistake and perhaps leave out an item in a lot, but if you were conscientious and KNOW you did not make a mistake for sure, then stand your ground and tell them full refund with return of all items. If you offer free returns when buyers do the shakedown maneuver you can deduct up to 50 percent from the refund if they do not send back the entire purchase.

bill.purvis2012 · ‎08-09-2022

First, combining shiping is expected in a situation like this. You're only doing what's right since you shipped them all together in one envelope. Your refund is really just fair business practice.

Second, you messed up by not adding the tracking right away on Ebay.

Third, the buyer may be lying by saying she didn't get all of the. Yes. But, since you have no way to prove and Ebay will accept a complaint from her saying 'not as described' and you will have to act upon it.

Yes, she can leave you negative feedback if you don't deal with it. Ebay won't remove it if you don't try to handle it. In this case I would tell her to return and refund upon receipt. Any other solution you offer leaves you in a position to get negative feedback.

Also, sounds like she didn't get it on time since your postage was too little and it was returned to you. That caused an issue as well.

bill.purvis2012 · ‎08-09-2022

She has 30 days from the day she receives it. I guess I see it differently than most.

Is there a chance she could be telling the truth? Sounds like you shipped twice, one time coming back to you. Maybe, the post office opened it? What's her history?

If it were me, I would proceed as if what she is saying is the truth. Afterall, you have failed on a couple things: not adding tracking on original shipping or 2nd shipping right away on Ebay (leaves you vulnerable) and failing to have adequate postage originally and having package return to you.

If this were a 'high-dollar'item, I may fight harder, but look at all the time you're spending on it. Time is money.

Just 'fix' the situation. Make the buyer satisfied.

dbfolks166mt · ‎08-09-2022

Not sure how that’s fishing for a refund. Buyer is asking for a replacement on what is missing. It is a toss up, but I’d lean towards believing the buyer over a seller who can’t get postage right and doesn’t upload tracking until there is a problem.

Generally the phishing expeditions come through messages rather than official eBay claims or requests. Buyer may be asking for a replacement, which seller could also offer through a NAD claim. Buyer probably suspects the seller does not have the 4 replacement patches and the only recourse is to offer the refund.

This is generally the problem with he said/she said type of messages/claims and we all know which side eBay takes in these types of issues.

dbfolks166mt · ‎08-09-2022

I believe you have many items not authorized to sell on ebay. Not sure about the patches but definitely the police badge. If Ebay removes them whatever you do, do not relist them.

My guess is the patches are OK since there are over 116,000 currently listed on eBay. I didn't see a badge maybe the seller removed it already but in some cases those are fine to list but it's a subjective call on eBay's monitors. There are currently just over 34,000 police badges listed as well. Most are vintage or obsolete but still subject to eBay determination

https://www.ebay.com/help/policies/prohibited-restricted-items/policerelated-items-policy?id=4319

angelno9 · ‎08-09-2022

@stz_auctions wrote:
Because I shipped it with a regular stamp/envelope first and didnt get tracking. When it came back, I used Pirate Ship and got a tracking #. It has since (in the past 10 mins) been added to the order showing shipped & delivered.

What do you mean by "when it came back? Are you saying you first shipped it without tracking, the n the package was returned to you, and then you shipped it again with tracking the second time?

If your tracking does not (a) have an acceptance scan within your original handling time, or (b) show delivery by your estimated delivery date, I am pretty sure your tracking will not protect you from an Item Not Received dispute.

The purpose of tracking is two-fold: to prove that you shipped on time and that the buyer received it. If your tracking does not show that you shipped on time, you are probably out of luck if your buyer files a dispute.