Access Denied

[ckeyinstore]

Unfortunately, previous posts were denied access.

https://community.ebay.com/t5/Selling/No-Sales-No-Problem/m-p/33918615#M2257646

I think, it's some technical problem.

@mam98031 

If you can see the previous conversation, here's what you need to help me with.

Your eBay account has been restricted from selling.

Hello ckeyinstore,

We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not made lightly. Measures like this help keep our marketplace safe for everyone.

Here’s what you should know.

• You will no longer be able to use your account to sell on eBay and any new accounts you set up may also be restricted. 
• If you have any listings, they’ve been removed and can be viewed below. - Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
• You can still bid on and buy items from other sellers.

If you have any questions or concerns, or think we’ve made a mistake, please get in touch. We’re here to help. 

[toomuchstuffagain35]

When a thread shows up as "access denied" it most often means the thread has (for whatever reason) been deleted.

[heckofagame]

When you post things that deal with disciplinary actions, they often get deleted or you can be denied access to the forums for a time. You're not supposed to discuss that stuff here. 

[ckeyinstore]

I am very sorry for that; many people were ready to help me.

[ckeyinstore]

Thank you very much for informing that.

[mam98031]

Actually we can't really help you except to help you better understand why this happened.  The reality is that there is likely no hope of recovering your account.

You were drop shipping out of China.  Shipping from there is slow.  Which likely resulted in you getting some claims filed for INR = items not received.  If you get too many of those per the Ebay rules, what has happened to you happens.

Take a look at your Service Metrics numbers.  That is where you will find some important information on this.

IDK why the other thread was deleted.  It happens if the thread is getting too hostile sometimes.

[maxine*j]

Here is one previous thread on your permanent selling ban and there's not much to add to it, really, as your eBay selling days are over: 

https://community.ebay.com/t5/Selling/Permanently-Restricted/td-p/33913592

[ckeyinstore]

INR Service Metrics

"You don't have any peer benchmarks."

"You must have at least 30 peers in your group, and at least 100 transactions or 10 item not received requests, to see peer benchmarks in a particular category. Peer benchmarks are not available otherwise."

I had 2 INR. I'm guilty of both.

[mam98031 · Accepted solution]

Well then that is clearly not your issue.

As we have told you several times.  We can  not help you get your account restored here.  We are all just Ebay members like yourself.  The ONLY way you can resolve this problem is by working directly with Ebay.  There is NO OTHER way to accomplish what you are after.

I would suggest that you contact Ebay for Business on Facebook or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[albertabrightalberta]

If you choose to use a different website (since ebay has forbidden you here), purchase inventory, take your own pictures of the actual items, have it available and ship it directly to the buyer yourself. 

Dropshipping is dangerous (at best) since you're depending on another entity to do it right and at worst when it violates the rules. 

[ckeyinstore]

Thank you very much for your help, I will do that.

[ckeyinstore]

Thank you very much for your advices.

[ckeyinstore]

you're welcome