eBay

aldente28 · ‎01-14-2021

Buyer:

"Hi, just wanted to let you know I had a small issue with my order. I'd like a partial refund"

Seller:

"Hi, I'm sorry to hear that. Thanks for confirming with a pic. Would you be OK with a 20% refund?"

Buyer:

"I'd like a 50% refund. I wanted to get in touch with you before leaving feedback"

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NOTE TO EBAY: This is feedback extortion. You should consider the mere mention of feedback in any refund request from a buyer to be extortion because this is the effect it has.

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aldente28 · ‎01-14-2021

@vtgbeersigns wrote:
Strange my only negative feedback and scams/returns are from new accounts , 5% FVF is extortion

In isolating this one particular thing, and generally speaking: I certainly agree that where fixing a problem leads to making less money, that is in itself is a disincentive to fix that problem.

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reallynicestamps · ‎01-14-2021

Yes but (a) they can still leave negative feedback and (b) I would get docked in seller metrics for the return. A double whammy. This is the calculus.

If you refund promptly on return, your seller account will not be compromised.

You may not get some fees (30c non-refundable PP fee for example) back.

Negative feedback may influence future customers but is not used by eBay to measure your account.

If you get a Defect on your selling account what problem do you see it causing?

TRS get a measly 5% off on some shipping services and a stupid badge. Meh.

aldente28 · ‎01-14-2021

@reallynicestamps wrote:

Yes but (a) they can still leave negative feedback and (b) I would get docked in seller metrics for the return. A double whammy. This is the calculus.

If you refund promptly on return, your seller account will not be compromised.

If your Service Metrics on returns is "Very High", you pay an additional 5% in Final Value Fees.

For me, this would be thousands of dollars.

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