Views not working?

[atikovi]

This morning I see the number of views on all my listings are 0. Just me or a system wide glitch?

[dougsue123b]

System wide?

No

Glitch, yes

[whiz_wheels]

I've noticed the same thing, that all the view counts have suddenly disappeared overnight. Watcher count is still there. I've read other topic comments that some sellers are now having listing problems, especially with Turbo Lister. Hope they get it resolved and soon as Sunday's a big day for many sellers.

[morblueang]

Mine either. I called eBay and the rep was unable to show views either, even after viewing my items the views stayed at zero.

[davout1]

I've had the same problem. 4 watchers - 0 views ????? 

....and it changes from day to day, sometimes zero then back to the original count...whatever that is ?

Has Ebay been hacked? Anyone heard anything?

[zero*spot]

Me too, It was working for me 2 days ago.

[cinsational4sale]

I have been seeing this problem regularly for the past few days (weeks?).  Currently, no views are being displayed via the App and on the website, it will show none one minute, then occasionally show some, although not sure it is accurate.

Is there an easy way to report such to eBay (have had enough challenges with them lately, but...that is another topic!).  I really find this missing data point frustrating.

All the best,

Cin

[fivebuena]

yes I have this problem also. the question is "what is ebay doing to correct problem"

anybody having problems with markdown manager?

[shipscript]

I checked views in Seller Hub today and noticed most of my items had "0" views, but some still had their normal counts. Refreshing the page a few times brought all the views back to normal. If refreshing doesn't work, try clearing cache and then refreshing.

[cinsational4sale]

Hmmm, I was able to get them back by refreshing, but that has stopped working!  I cleared my cache & cookies to no avail (in Chrome), and still haven't seen counts in the mobile app for a while now.

Also noticed this morning, looking at performance/traffic that it is only reporting through the 24th...is there normally a lag? Or is this a more serious problem?

And, again, outside of whining on here, is there a better please to be reporting such issues?  Clearly, they know, but...does adding a voice help?

Cin

[shipscript]

@cinsational4sale

Whenever a page has a "tell us what you think" link, that is where I will report issues with that page.

The technical issues board would be the normal place to report site issues:

https://community.ebay.com/t5/Technical-Issues/bd-p/technicalissues-db

or maybe even seller hub, since that is where the views normally appear.

https://community.ebay.com/t5/Seller-Hub/bd-p/SellerHub

eBay community staff has been notified of the problem, but given the number of more serious issues on the table right now, I suspect views are not that highest priority.

[motherssecretdrawer]

I've called ebay several times with this problem,  and get different answers each time.

I'm sure a tremendous company like ebay knows what's going on and they're just playing dumb.

[shipscript]

@motherssecretdrawer

I've heard that the "views" display (and eBay Bucks display) will be fixed end of this week.  The view counters themselves have been working all along, but the problem was in displaying them. So, the views are still accumulating and are not lost.