Two recurring quantity errors on multiple item file exchange upload (error 942 & 515)

[retrobox_gaming]

I am trying to upload a multi item listing through file exchange, and keep getting two bizarre quantity error issues even though all my child variation lines have a quantity of 1.

Does anyone know how to resolve this issue?  it is really hampering my ability to do business and I would really appreciate some help and insight if anyone has it.

error 942 - Error - At least one of the variations associated with this listing must have a quantity greater than 0.

error 515 - Error - The quantity must be a valid number greater than 0.

[dollybeauty]

I can not see into your job file, only eBay can.

If you post the job reference number for the upload file, @mypaymentstest can look into the file to see what your issue may be.

[retrobox_gaming]

Thanks.  That would be great if they could look at it.

The reference number is - 870349358

[retrobox_gaming]

dollybeauty,

I wanted to check back in and see if there is anything I need to do to engage eBay now that the error code is in the thread, or if they will automatically come back to look at this. 

I tried to message mykal@ebay but its giving me an error that one of the names cannot receive private messages.  I really appreciate any help that can be provided here.  

[mypaymentstest · Accepted solution]

I'm sorry for the delay. I reviewed the file and can see that our system isn't reading the data you provide properly due to a typo in the header.

In your file, you have Quanity. Our system is looking for Quantity. Please make that adjustment on the header.

If you don't mind, I would like to also give you some further recommendations in your file.

You added a quantity value on the "Parentline". When using variation, it's best practice to provide the quantity only on the variant line or the child line.

I also noticed that the value you used for Format is invalid. Please use FixedPrice, not FixedPriceItem (this value is old and can be ignored). Please make this adjustment, so you can avoid any future error(s) that can occur on the listings when you go to revise it. Please use the value that is more up to date.

Make these changes and save the file. Please re-upload the file. Reply back to this post if you are still having the same issue.

Thank you.

Sincerely,

mykal@ebay
eBay Support

[retrobox_gaming]

Thanks for all the help and additional tips.  The load worked perfectly this time!  We are very appreciative.

[mypaymentstest]

You're welcome. Happy to help.

mykal@ebay