11-18-2019 03:40 PM
I have 2 Macs and an Ipad and cannot sign in on any. Called help desk changed password and still not able to sign in. I can sign in on Firefox but still takes 2 steps to get in. Has there been changes in Safari or Ebay security? Suggestions? Thanks
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11-18-2019 03:49 PM
Sometimes when eBay changes the sign-in process, it causes problems for some users; sometimes those problems can be due to using an old browser or old cookies; some browsers may have more issues than others, apparently. When the sign-in process changes sometimes it helps to delete your old eBay cookies, but every time you delete your cookies you can expect to have to go through strict verification once again.
Many users are currently complaining about having to go through verification to sign in (and some to sign out, apparently). It is not clear if the process will settle down after a period of time or not, yet.
If you are having issues signing in or getting stuck in a verification loop or stuck with a verification page that does not work, here are my general sign-in tips and recommendations:
Make sure you are allowing the sign-in page to load completely before attempting to sign in -- others have indicated that attempting to sign in before the page has loaded can cause problems.
Make sure your browser is set to accept cookies, or try another browser. Make sure your browser allows javascript. VPNs can also cause sign-in issues, so try disabling yours if you use one.
If you get a blank verification slider puzzle there are three buttons at the bottom of the popup -- you can close the popup and try to open it again, you can reload the popup, or you can try an alternative audio version that asks you to enter a series of spoken numbers.
If you still have problems, when you get to a sign-in page again, delete everything in the URL after the .dll part, so that the address looks like this:
https://signin.ebay.com/ws/eBayISAPI.dll
Then hit 'enter' to load that page -- that should give you the old pre-Facebook sign-in. Once you have signed in there, if eBay gives you another new sign-in page or verification page, click on the eBay logo to go to the main page, and you should be signed in at that point, at least until eBay changes things again.
11-18-2019 03:49 PM
Sometimes when eBay changes the sign-in process, it causes problems for some users; sometimes those problems can be due to using an old browser or old cookies; some browsers may have more issues than others, apparently. When the sign-in process changes sometimes it helps to delete your old eBay cookies, but every time you delete your cookies you can expect to have to go through strict verification once again.
Many users are currently complaining about having to go through verification to sign in (and some to sign out, apparently). It is not clear if the process will settle down after a period of time or not, yet.
If you are having issues signing in or getting stuck in a verification loop or stuck with a verification page that does not work, here are my general sign-in tips and recommendations:
Make sure you are allowing the sign-in page to load completely before attempting to sign in -- others have indicated that attempting to sign in before the page has loaded can cause problems.
Make sure your browser is set to accept cookies, or try another browser. Make sure your browser allows javascript. VPNs can also cause sign-in issues, so try disabling yours if you use one.
If you get a blank verification slider puzzle there are three buttons at the bottom of the popup -- you can close the popup and try to open it again, you can reload the popup, or you can try an alternative audio version that asks you to enter a series of spoken numbers.
If you still have problems, when you get to a sign-in page again, delete everything in the URL after the .dll part, so that the address looks like this:
https://signin.ebay.com/ws/eBayISAPI.dll
Then hit 'enter' to load that page -- that should give you the old pre-Facebook sign-in. Once you have signed in there, if eBay gives you another new sign-in page or verification page, click on the eBay logo to go to the main page, and you should be signed in at that point, at least until eBay changes things again.
11-18-2019 04:11 PM
The last step is what worked.
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