Problem with File transfer Error Code 21916250 - A return policy must be specified

[www.postcardman.net]

Hello,

I receive this error message Error Code 21916250 - A return policy must be specified after my last upload although I filed all the fields :

ReturnsAcceptedOption : ReturnsAccepted

ReturnsWithinOption : Days_7

RefundOption : MoneyBack

ShippingCostPaidByOption : Buyer

In the past I already send several files with the same values and all was fine.

I don't know that's wrong this time.

Thank you for your help.

[dollybeauty · Accepted solution]

Did you change your Description? Look for a line feed in the Description text. Once FE encounters a linefeed, it treats the rest of the line as the next 'Action'. You should also have an error for the next line item on the Upload results file.

If this does not help...This is from the eBay Advanced Apps team...


Phone Support (US - 8 AM - 6 PM MST): **To call us, click on the Help & Contact link found at the top of most eBay pages. Click on the Contact Us button at the bottom of the page. Select ‘Selling’ -> ‘Getting Started’ -> ‘Selling Tools’ for issues or concerns related to eBay listing tools that my team can assist you with. Now scroll to the bottom and click Call Us. Ask the customer support agent to transfer you to the Advanced Apps team.**

Or...

Send an email from your registered email account, to Turbodata@ebay.com. Include your userid and the upload reference number, with a description of the issue.

[www.postcardman.net]

Thank you very much, I checked and found out that I added an extra line as you wrote. Best regards, Alex