File exchange error 21919301

[ultrabasic-com]

Hi,

I'm getting this error on my recent listing - 21919301.

Please review request ID: 852845526.

Thank you in advance.

[dollybeauty]

This is a new error listing and is not described in the error list. It may have to do with recent changes.

Are you specifying 14 day returns? This is no longer valid.

@mypaymentstestMay reply later today. It is still 6 something am there.

[mypaymentstest]

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@ultrabasic-com wrote:

Hi,

I'm getting this error on my recent listing - 21919301.

Please review request ID: 852845526.

Thank you in advance.

---

@ultrabasic-com - I'm sorry that you are experiencing issues again with your CSV file upload.

My best advise for anyone that is using File Exchange is to not focus too much on the actual error code, but to read the error message. The Error codes can change and is not readily available in our documentations.

Your particular error has to do with the Product:EAN information that is provided in your file. Being that your file is formatted as a tab delimited file, there is appears to be a character inserted in the file to not allow the information to be under the correct header such as Product:EAN. It could be an extra comma that was inserted that is pushing the values to a different location in the file.

A workaround would be to take the Product:EAN header and move it close to the variation information. Pleae cut/copy the Product:EAN column and paste/insert it next to RelationshipDetails. Save the file. See if your Excel program will format the file properly this way.

Hope this help points you in the right direction.

Sincerely,

mykal@ebay

eBay Support

[shipscript]

Is the typo in the Porduct:EAN Product:EAN heading in the submitted file?

[mypaymentstest]

Good catch. I was too focus on formatting the file that I didn't even look at the actual header. Thank you.

[ultrabasic-com]

Thank you so much.

I proceed with your suggestions and it worked.

However, now I am getting this error: 

21919303 -  "Error - Das Artikelmerkmal Größe fehlt. Fügen Sie diesem Angebot Größe hinzu, geben Sie einen gültigen Wert ein und versuchen Sie es dann erneut."

Kindly preview my last upload: 854025436.

Thank you in advance!

[mypaymentstest]

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@ultrabasic-com wrote:

Thank you so much.

I proceed with your suggestions and it worked.

However, now I am getting this error: 

21919303 -  "Error - Das Artikelmerkmal Größe fehlt. Fügen Sie diesem Angebot Größe hinzu, geben Sie einen gültigen Wert ein und versuchen Sie es dann erneut."

Kindly preview my last upload: 854025436.

Thank you in advance!

---

@ultrabasic-com - Thank you for keeping us updated on your listing process through File Exchange. I'm sorry that you are still running into issue.

From the message, it has to do with missing Item Specifics for certain categories you are trying to list under.

This error is similar to your other errors that you have shared with us. Certain categories have certain Item Specifics that is required. If you are wanting to use an Item Specifics as a Variation attribute you can, but you will need to match up the information exactly.

The error message is stating that you are missing Größe. Please use Größe instead of Grš§e(Herren) for category 15687 - Kleidung & Accessoires > Herrenmode > T-Shirts.

Additional Note: Please be aware that you are still entering child line values for Item Specifics headers. This is proper and the information won't show up in your listings.

Hope this helps.

Please continue to keep us updated on this.

Sincerely,

mykal@ebay

eBay Support

[ultrabasic-com]

Hi,

I proceed with your suggestion and it didn't work.

Can you please review my last upload: 855290406.

Thank you!

[ultrabasic-com]

Please assist on this. @dollybeauty @mypaymentstest

Thank you.

[dollybeauty]

@ultrabasic-com

There is little I can do to help. I have not seen a screen shot of your csv file. I am just another seller, and can not see into your upload execution file. Only eBay can do that.

[mypaymentstest]

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@ultrabasic-com wrote:

Hi,

I proceed with your suggestion and it didn't work.

Can you please review my last upload: 855290406.

Thank you!

---

@ultrabasic-com - Thank you for sharing your issue with the Community. 

The files you are needing help with appears to be different from the information I have been providing to you. As mentioned. Different categories will have different requirements.

This category that you are trying to list in is not the same category I provided you a solution for in my last response post. 

Upload Reference number: 855290406 - Category 28162.

Since the error is stating that you are missing "Size", I would recommend you use the Größe as the variant. Since you are having issues with eBay Germany listings, please create your file for the site by using the language for that site.

There isn't any required Item Specifics for this category number (28162), but the system is needing your file to be specific to the Germany site.

Please make these adjustments.

Sincerely,

mykal@ebay

eBay Support

[ultrabasic-com]

Dear @mypaymentstest,

The suggestion you made regarding changing the category in which we posted has resulted in successful import. You are a genius and thank you so much!

Can you kindly suggest coresponding categories for eBay IT and eBay ES.

[mypaymentstest]

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@ultrabasic-com wrote:

Dear @mypaymentstest,

The suggestion you made regarding changing the category in which we posted has resulted in successful import. You are a genius and thank you so much!

Can you kindly suggest coresponding categories for eBay IT and eBay ES.

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@ultrabasic-com - Thank you for the update.

Here is how you can get access to the categories files for the sites you are looking for:

eBay IT: https://ir.ebaystatic.com/pictures/aw/it/fileExchange/ConditionIDs_by_Category.csv

eBay ES: https://ir.ebaystatic.com/pictures/aw/pics/es/fileExchange/ConditionIDs_by_Category-ES.csv

Sincerely,

mykal@ebay

eBay Support