File Exchange Error "Warning - Return Policy Attribute returnDescription Not Valid On This Site|retu

[alex021902]

I am using File Exchange and my listings do list but I get this error that I would like to clear up. The error is "Warning - Return Policy Attribute returnDescription Not Valid On This Site|returnDescription|"

What field do I need to fix up? I dont even have a returnDescription field in my excel file when uploading.

Thank you.

Kris

PS

I can provide my file exchange template if needed.

[dollybeauty]

@alex021902 

First, are you using business policies?

If no, only one Return column is required - ReturnsAcceptedOption . If you specify ReturnsAccepted, then you need to define these columns ReturnsWithinOption, RefundOption, and ShippingCostPaidBy. If you use these fields, do not specify a ReturnPolicy. The valid values for those columns are in the AdvancedInstructions.

Note: the FE return column - RestockingFeeValueOption is no longer valid.

If yes, use your business policy management tool to take a look at the fields/values that are specified in your Return Policy. Also make sure that the name you specify in the ReturnPolicy field is the same as the policy you have defined. If you have defined only one return policy, it may have the name 'Default'. I have not 'opt'ed into business policies, but you should find a link in the left panel of your active listings page. If you have not 'opt'ed into business policies, do not click on that link. You will be opted in.

Please repost with your solution. It may help others.

If you still have an issue, You might contact the Advanced Apps team...This is from the eBay Advanced Apps team...

Phone Support (US - 8 AM - 6 PM MST): **To call us, click on the Help & Contact link found at the top of most eBay pages. Click on the Contact Us button at the bottom of the page. Select ‘Selling’ -> ‘Getting Started’ -> ‘Selling Tools’ for issues or concerns related to eBay listing tools that my team can assist you with. Now scroll to the bottom and click Call Us. Ask the customer support agent to transfer you to the Advanced Apps team.**

[shipscript]

@alex021902 

@dollybeauty 

There are a couple of descriptive fields that were deprecated and that haven't been standardized across all the tools. Last year Mykal mentioned that we would just have to live with the warnings until the updates were made.

See the last post in this thread:

https://community.ebay.com/t5/Tools-Apps/File-Exchange-business-policies/m-p/28611980