returns or help from ebay

[marcy010]

I bought an embroidery sewing machine from ebay.   It didn't have any hoops so I had to order some from ebay.  The hoops came but were the wrong ones.  Had to return them and buy another set.  I was trying to figure out how to use the machine.   By the time I decided to return it, it was too late.  The tension needs to be fixed.  It did have a 25 year warranty but no papers were sent with it.  So since I can't return it I have asked for info on the warranty to take it in to get it repaired.   Since the case was closed I now can't get help from ebay to take it in to get the tension fixed under the warranty.  I have contacted the seller but no word yet.  Any suggestions?

[stuff4divas]

@marcy010   u have 180 days to file a case with paypal and credit card disputes vary from card to card

[klhmdg]

Unless you bought direct from the manufacturer or an authorized rep. there is no warranty.

You can try PayPal for a return but you will have to ship the item back to the seller.

You can also try to go direct to the sewing machine company and ask about repairs.

Good luck!

[marcy010]

Received the warranty info today.  Just have to find an authorized warranty dealer in our own state.  Thanks