problem with ebay page - ask for help

[patrikmartis]

Hi, everybody,  I have a problem with return of item.

I bought item from ebay.de, but I received other, than was pictured.

I opened the case, seller accepted the return, I´ve sendet it.

But shipment was was not accepted and returned. 

I tried to Ask ebay to step in, but on there is NO button for it.

If I open Return details, I˙m forwarded to ebay.de.

On german version of this page is not button to any action.

I can do NOTHING on this stupid page.

If I go to ebay.com/help, ebay shows this information:

How to ask us to step in

1. Find the item in your Purchase History - opens in new window or tab.
2. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item).
3. Select Ask eBay to step in.

But if I open the Return details I am in deathend street.

Please help me.

Thanks.