how do you make a returns label

[lilliesales2016]

Buyer needs to return an item (not as described my fault) how is this done?

Does the buyer need to open a case?

[orangehound]

This is a USA eBay board, and things may be different here in the US than the UK ... but for the USA, the buyer requests a return with a "not as described" reason, and then either (a) eBay issues a return label or (b) we upload a return label into the return request.

I would suggest putting your question on the UK board, as they will familiar with policies specific to your selling region.

https://community.ebay.co.uk/t5/Business-Seller-Board/bd-p/21900001545